Customer Account Administrator

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Administers warranty and maintenance agreements for customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints, and ensures compliance with warranty or maintenance agreements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

* Primary interface to the customer for daily questions.
* Participate in customer meetings. Responsibilities include giving presentations to customers.
* Communicate order status.
* Administer non-technical changes and expedite requests.
* Identify/confirm whether engineering product definition exists.
* Review and understand each customer purchase order and contract.
* Assure price adjustments are implemented.
* Initiate purchase order (PO) review.
* Collect necessary information to process export licenses for shipping purposes.
* Authorize Return Material Authorizations (RMAs).
* Ensure technical questions are answered by the Business Teams.
* Responsible for ensuring obstacles preventing the entering of sales orders for New Products are resolved.
* Ensure logistics conditions are met in accordance with contract requirements.
* Perform proforma invoicing.

* Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
* Review customer portals, incorporate PO releases, and changes in demand information.
* Adhere to the "I Am Parker" philosophy.
* Process credit/debit memos in an efficient & timely manner.
* Collect necessary documentation for new account setup after consultation with Business Team Leader.
* Provide professionally written correspondence to customers.

POSITION QUALIFICATIONS

* Communication (Oral & Written) - Ability to communicate effectively with others using the spoken word as well as the ability to communicate in writing clearly and concisely.
* Customer Oriented - Ability to take care of the customers' needs while following company procedures.
* Presentation Skills - Ability to effectively present information publicly.
* Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
* Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
* Accuracy - Ability to perform work accurately and thoroughly.
* Relationship Building - Ability to effectively build relationships with customers and co-workers.
* Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
* Detail Oriented - Ability to pay attention to the minute details of a project or task.
* Judgment - The ability to formulate a sound decision using the available information.
* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
* Organized - Possessing the trait of being organized or following a systematic method of performing a task.
* Working Under Pressure - Ability to complete assigned tasks under stressful situations.
* Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

SKILLS & ABILITIES

Education: Associate's degree in business, or related field, or an equivalent combination of education and experience which has provided both theoretical and practical knowledge in the field. Professional entry level position. May have limited prior industry experience or worked with direction in student internship program.

Computer Skills

Proficiency (intermediate skills) in tools such as PowerPoint, Excel, Webfocus/data warehouse, and other similar software products.

PHYSICAL DEMANDS
Vision (Near) Sense of Sound (Ability to Effectively Communicate with Customers and Team Members) Ability to wear Personal Protective Equipment (PPE) (As Required)

WORK ENVIRONMENT
Enclosed office environment. Occasional exposure to heat and cold while in production environment. Essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We offer a comprehensive and competitive total compensation package.

Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

Health and Wellbeing:

Our benefits start on day 1 of employment! We offer comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.

Wellness incentive credits leading to reduced healthcare premiums.

Access to Employee Assistance Program (EAP) for health and well-being support.

Access to multiple dental plan options and vision coverage.

Flexible Spending Accounts for both Childcare and Healthcare expenses as well as optional Supplemental Medical Benefits.

Reduced healthcare premiums offered with a wellness incentive credit.

Company provided Life Insurance

Accidental Life & Dismemberment Insurance, Short Term and Long-Term Disability insurance. Additional supplemental benefits include legal protection plan, pet insurance coverage options, and identity-theft protection.

Financial Security and Growth:

• Competitive salary with an annual bonus incentive plan.
• 401k Employer match up to 5% and an annual Retirement Income Account (RIA) contribution of 3%. Overall, 8% company match.

Time Away & Work-life Balance:

13 paid holidays including a company-wide shut down between Christmas and New Year's.

Parental Leave: 4 weeks at 100% pay for new family additions.

Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.

Career Advancement and Education:

Career development opportunities with up to $10,000 tuition reimbursement per year.

Support for ongoing education through our Educational Reimbursement program.

Parker Purpose Opportunities (Social Responsibility):

Business Resource Groups promoting diversity, equity and inclusion.

Engagement activities celebrated throughout the year. Examples include Internal Career Day, FYE Celebration, anniversary recognition events, employee appreciation, veteran appreciation, and more!

The Parker Foundation provides access to donation matching, disaster relief, charitable organization funding, and paid volunteer hours.

***Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

***This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission