Quote Team Lead - Customer Service Rep

Parker Hannifin, a Fortune 250 company, is solving the world's greatest engineering challenges and driving the future of electronics technology. Parker is a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics.

Building on 100 years in business, we strive to balance evolving our business while strengthening the communities we operate in and prioritizing our employees' well-being. We are committed to maintaining an inclusive, caring, and friendly work environment, and we support career advancement through continued education, skill development, and regional and global advancement opportunities. If you're looking for a fast-paced, collaborative environment where you can be at the cutting edge of engineering solutions, we can't wait to meet you!

Reporting to the Customer Service Manager, you will lead the quoting team in creating, managing, and following up on customer quotations and proposals. In this fast-paced, collaborative environment, you will oversee close coordination with Cost Engineering and Pricing Analysts to ensure accuracy and timely delivery of all quotations. You will be responsible for managing the team's daily workload, driving performance, and motivating the team to consistently meet and exceed key KPIs such as:

* P75 Quoting Response Time
* Quote Entry Volume

At Parker, you'll thrive in a culture that values teamwork, continuous improvement, and operational excellence. Join us and contribute to our success by actively participating in High Performance Teams and embracing our LEAN principles.

* Efficiently sort, prioritize, and distribute daily quoting tasks among team members to ensure balanced workloads and timely completion.
* Act as the primary point of contact for escalated customer issues or internal challenges, providing prompt resolution or coordinating with management as needed.
* Lead the onboarding and training process for new team members, ensuring they understand quoting procedures, systems, and company standards.
* Provide hands-on assistance and guidance to team members requiring additional support, helping to improve their accuracy, efficiency, and confidence.
* Track team progress toward key performance indicators (KPIs) and proactively address any barriers to achieving goals.
* Promote a positive, collaborative environment that encourages knowledge sharing, accountability, and high performance.
* Work closely with Customer Service Manager, Cost Engineering, and Pricing Analysts to maintain smooth quoting operations and continuous process improvements.
* Conduct detailed contract reviews to fully understand customer requirements before issuing quotations and perform weekly and semi-annual audits of processes and standard work.
* Lead interactions with customers and business partners in person, online, and over the phone, representing the team professionally.
* Maintain accurate records of all quotation documents and customer interactions in the company's CRM system.
* Regularly update Customer Portal access to ensure the Quote Team has current and accurate information in the quotation database.
* Ensure compliance with company policies and procedures in all quotation processes.
* Support company LEAN and High-Performance Team initiatives by promoting continuous improvement, leading training efforts, and coordinating team workload activities through HPT and Team Improvement Boards.

* U.S. Citizenship or have U.S. Permanent Resident Status required.
* GED or High School Diploma required. Associates in a related field or higher preferred.
* 2+ years of customer service or equivalent required preferably in a Business-to-Business environment.
* Proven leadership and strong problem-solving abilities are highly preferred.
* Ability to work both independently and collaboratively within a team, managing multiple tasks while meeting time-sensitive deadlines.
* Proficient in basic math skills and comfortable using Microsoft Office Suite applications.
* Excellent organizational skills with clear and effective verbal and written communication in English.
* Ability to perform repetitive computer-based tasks in an office environment, including sitting for up to 8 hours per shift.

Please apply online at www.parker.com/careers. No phone calls please.

Competitive Compensation

• Pay Range: $24.73/hr to $41.22/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission