Director, Customer Relationship Engagement

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity

The Director, Customer Relationship Engagement is a strategic advisor to Adobe's Chief Revenue Officer (CRO), accountable for elevating the quality and impact of Adobe's most important executive customer interactions. This leader shapes the CRO's external engagement strategy, strengthens customer and partner relationships, and ensures every interaction advances both the customer's agenda and Adobe's growth priorities. The role requires exceptional business acumen, strong cross-functional influence, and a deep commitment to bringing Adobe's values, Be Genuine, Raise the Bar, Own the Outcome, Create the Future, to life in every engagement.

Reporting to the VP, Global Sales Operations, this role operates at the intersection of sales strategy, executive communication, and enterprise customer leadership.

What you will do

Strategic Customer Engagement & Influence

• Shape and evolve the CRO's customer engagement strategy around top opportunities and long-term growth.
• Provide thought partnership on account strategy, competitive insights, and executive alignment.

Executive Briefing & Strategic Insights

• Develop insight-rich briefings synthesizing customer context, market dynamics, and cross-portfolio opportunities.
• Distill customer themes and signals into strategic insights that inform CRO guidance and field priorities.

CRO Meeting Excellence

• Partner with Sales, CEC, Marketing, Product, and Customer Success to craft compelling narratives and tailored materials.
• Ensure meeting objectives, agendas, and follow-up actions drive clarity, accountability, and momentum.

Operational Rigor With Strategic Intent

• Lead a disciplined approach to prioritizing and approving CRO meetings based on strategic criteria.
• Drive closed-loop follow-up and develop executive-ready communication frameworks and dashboards.

Cross-Functional Leadership

• Align with Marketing, Customer Success, Product, and Sales on messaging and top customer initiatives.
• Steward executive sponsorship programs to ensure impactful CRO engagement.

Maximizing CRO Impact

• Manage the CRO's customer/partner relationship book and ensure proactive, strategic engagement.
• Partner with the VP, SOE to ensure CRO time aligns to highest-value business priorities.

What you will bring

• Strategic & Analytical Acumen; Strong understanding of enterprise customers, market dynamics, and Adobe's DX + DME portfolio. Ability to identify patterns, risks, and opportunities and influence executive decision-making.
• Executive Communication Excellence; Exceptional written and verbal communication skills; ability to simplify complexity. Experience preparing executives for high-stakes customer conversations.
• Customer-Centric Relationship Insight; Deep understanding of enterprise sales motions and executive relationship-building. Ability to anticipate customer motivations, risks, and alignment challenges.

Influence Without Authority

• Proven ability to drive alignment across Sales, Marketing, Product, and Customer Success.
• High EQ with the ability to navigate competing priorities.

Operational Discipline With Strategic Intent

• Strong program management skills with a bias toward clarity, accountability, and follow-through.
• Ability to build scalable processes that support executive excellence.

High Standards & Value Alignment

• Embodies Adobe's values:
  • Be Genuine through authentic cross-functional partnership.
  • Raise the Bar in communication and meeting execution.
  • Own the Outcome via disciplined follow-up and measurable results.
  • Create the Future by fostering innovation and continuous improvement.

What Success Looks Like

• CRO has consistently high-quality, strategically aligned customer engagements.
• Customer interactions drive clarity, deepen trust, and unlock new opportunities.
• Follow-up is disciplined, visible, and tied to business impact.
• Cross-functional teams are aligned on customer narrative, priorities, and next actions.
• CRO time is spent on the highest-value activities with measurable results.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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