New

Mgr Service Restoration

CPS Energy
United States, Texas, San Antonio
Oct 29, 2025
Mgr Service Restoration Date: Oct 29, 2025 Location: San Antonio, TX, US, 78205 Company: CPS Energy We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Deadline to apply: Nov 7, 2025 Pay Grade 18 Position Summary Provides operational & strategic leadership for the Reliability & System Restoration area in a 24/7 work environment. Actively participates in determining and implementing emergency response strategies to restore the electric power system. Ensures Department goals and objectives are aligned with CPS Energy's business strategy. Actively participates in the development of business strategies and key performance indicators which includes leading cross functional teams to achieve organizational alignment. Owns accountability for team's safety and operational performance. Owns accountability for workforce development by establishing training opportunities, setting clear expectations, responsibilities, and processes for monitoring and measuring results. Tasks and Responsibilities Manages and evaluates the performance of assigned staff including providing coaching, positive recognition and discipline when appropriate. Provides opportunities for employee development and training as appropriate. Ensures staff understands and complies with CPS Energy directives, safety rules and other related policies and procedures. Establishes performance expectations, work priorities, staff assignments and administrative procedures. Evaluates staffing needs of the department and makes recommendations to the appropriate executive level management regarding staffing level needs. Conducts interviews and makes staff selections to meet CPS Energy's strategic plans and critical goals. Oversees and provides direction for Reliability and System Restoration team to ensure a high level of service delivery. Advises the appropriate executive level leaders on matters pertaining to CPS Energy Emergency Response initiatives. Recommends plans, policies and programs that meet customer satisfaction requirements. Maintains a working knowledge of best practices and new technologies associated with Electric Emergency Response and Dispatching, Mobile Fleet information systems, customer contact strategies, and workforce management. Reviews existing systems, processes, and technologies, ensuring that the CPS Energy's objectives and standards for quality, cost and performance are consistently met. Manages and administers Reliability and System Restoration policies, procedures, standards and programs. Leads the development and administration of the budget, goals and objectives for the Reliability and System Restoration Department. Responsible for working closely with engineering to support research, developing strategy and conducting studies and activities related to emergency response. This includes the pursuit of new products, technology, process and policy. Provides work direction and works in conjunction with the System Operations to coordinate functions associated within the customer restoration process. Oversees the functions of all Electric Emergency Response functions. Manages performance by reviewing and evaluating work of employees. Identifies, builds consensus and communicates performance measures and expected performance levels. Assesses and improves team and employee performance through coaching, mentoring and on-the-job training. Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision making process. Removes obstacles through communication with other areas and fostering relationships within the organization. Works closely with Customer Engagement and System Operations to support customer communications during electric emergency conditions. Understands and maintains solid and productive relationships with Customer Service, Grid Optimization and System Operations. Ensures the safety of personnel by taking direct preventive measures, conducting effective safety meetings and ensuring all related standards, rules and laws are understood and followed. Ensures that work is performed in accordance with appropriate Company standards and work methods including monitoring for a high quality of workmanship. Provides employee feedback and seeks to enhance performance and enhance safety. Identifies, develops and implements work processes and practice improvements. Directs the work planning process including preparation and prioritization of work plans for scheduling of resources, materials requirements, coordinates activities with customers, constituents and company departments for optimal resource utilization Performs other duties as assigned. Minimum Skills Minimum Knowledge and Abilities Demonstrated technical knowledge of the Electric distribution power system with an understanding of the transmission system and the distribution network. Demonstrated mastery of troubleshooting both overhead and URD power systems. Ability to effectively communicate (written and verbal) at all levels of the organization Ability to make good decisions in an emergency situation. Demonstrated Management aptitude (Interpersonal skills, Action Driven, Problem Solving, Influences others, Stress Management, Delegation) Demonstrated capacity to plan, coordinate, and execute maintenance activities in a safe and efficient manner. Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling Ability to move forward and make decisions with ambiguous information; drive for effective results; demonstrated proactive approach Demonstrated ability to deliver results with minimal supervision, both independently and as part of a team. Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high quality answer in a timely fashion, and synthesize answers to resonate with decision makers. Demonstrated ability to work with detailed information, producing high quality output which is precise, free of errors, and delivered in a timely manner. Ability to provide a high degree of service to CPS Energy internal customers in responding to operational analysis needs of the business. Ability to handle confidential and/or competitively sensitive data. Ability to establish and maintain strong working relationships with other team members, external counterparties, and with colleagues at all levels within CPS Energy. Ability to negotiate with others and use informal influence to achieve desired business outcomes and resolve conflicts. Preferred Qualifications Bachelor's degree in Engineering or related field from an accredited university Project and time management skills Hands on experience in craft as a journeyman Previous leadership experience Ability to understand the Working Conditions Competencies Demonstrating Initiative Managing Performance Driving for Results Communicates Effectively Making Accurate Judgments and Decisions Working Safely Minimum Education High School Diploma or GED Required Certifications Working Environment Work is performed indoors & outdoors. Manual dexterity, talking, hearing, and repetitive motion. Use of computing equipment, telephone, & printer/copier. Ability to travel to and from business related events. After hours work may be required. Physical Demands Office Environment CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations. Nearest Major Market: San Antonio Job Segment: Power Systems, Power Plant Operator, Power Plant, Manager, Electrical, Energy, Management, Engineering