Service Specialist

There's a Place for You at Crawford Electric Supply.

A career at Crawford Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Crawford Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory or other building - you can find it here. We operate throughout the southeast region of the United States, and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe.

Being "Powered by Difference" means we respect and value diverse perspectives.Crawford Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.

It's time to energize your future! Don't miss out on this electrifying opportunity - apply today! Stay connected with us - follow our journey, job openings, and latest news on LinkedIn and Facebook.

Service Specialist

Location: Jackson, MS

Job type: Full time

What You'll Do

Job Summary

The Services Specialist is responsible for driving the business strategy to accelerate growth in core services, Annual revenue contracts and associated automation hardware and software portfolio. This position will provide sales leadership and domain expertise for all areas of Crawford Electric delivered services in addition to Rockwell Automation Lifecycle Services. This role is evaluated on the revenue performance of the assigned business segments and the overall performance of our automation solutions business, including products and services.

Essential Duties and Responsibilities

• Area of responsibility includes locations within and adjacent to Jackson, MS
• The Services Specialist must be able to articulate the value of Rockwell Automation's portfolio of Lifecycle Services and Crawford delivered services, utilizing outcome-based selling strategies at all customer levels.
• Responsible for annual planning, Selling, use of Sales enablement tools, and driving the business strategy. And to accelerate business growth within the assigned geography.
• Lead the commercial introduction of innovative solutions and services including:
  
  
  
  • Set business goals.
  • Identify customer targets.
  • Present solutions to C-level, Mid-level, and Plant personnel
  • Coordinate sales engagements.
  
  
  
  
• Consult and advise customers on proposals and pricing strategies, incorporating value-added services within customer project proposals and product-centric engagements.
• Develop and implement a competency plan to ensure that Inside sales, Account Managers, and Specialists are prepared to maximize market share for this business in the assigned territory.
• Collaborate with cross-functional teams including Marketing, Inside Sales, Account Managers, Specialists, and Operations to meet and exceed targets.
• Provide pre-sale and post-sale support while appropriately leveraging Remote Support and Authorized Services (ASP).
• Understand market trends, business drivers, KPIs (Key Performance Indicators), and competing forces and translate them into customer solutions.
• Build and maintain trusted customer relationships while understanding the different personas within the customer (e.g., buyer vs. influencer) and their business drivers.
• Develop, create, and implement account and territory plans, campaigns, and commercial programs for new and existing business.
• Act as a trusted partner to the aligned Rockwell Automation Business Units (BUs), providing local market intelligence and constructive customer feedback.
• Interface with Rockwell Automation's Business Leaders and Technical Consultants to facilitate the resolution of quality and delivery issues when necessary and provide feedback to the appropriate Rockwell Automation team relative to product or service gaps, as well as opportunities.
• Serve as a domain expert for the portfolio of services, maintaining and building technical and sales competency through both formal and informal training, as well as regular product updates and team meetings.
• Lead and support customer-facing meetings and events.
• Respond in a timely manner to customer and sales requests, including outside of normal business hours.
• Travel as required within assigned geography, and for training and events that may require overnight stay and travel outside of your traditional sales territory. (Up to two weeks annually)
• Acknowledge and maintain compliance with applicable Sonepar, Crawford, and Rockwell Automation policies.

What You Bring

Minimum Qualifications

• 4-year degree or equivalent professional experience.
• 5+ years' experience of sales and/or services experience in Industrial Automation, IT, or Software.
• Ability to manage multiple partner and customer relationships while achieving target outcomes.
• Good technical writing, presentation, and communications skills with the ability to present topics to groups of customers and internal peers.
• Ability to identify data trends and utilize the information in the decision-making process.
• Demonstrates professional selling skills, e.g., prospecting, negotiation techniques, preparing for professional meetings, handling customer objections, gaining committed customer relationships.
• Ability to identify and understand market trends and conditions, competitive forces, sales opportunities, and growth through strategic business planning.

Preferred Qualifications

• Outcome-based sales experience with an understanding of the important business drivers (key factors and activities that drive the operational and financial results) for industrial customers.
• Deep understanding of Rockwell Automation Lifecycle Services and Automation portfolio.
• Exposure to Industry 4.0, and Smart Manufacturing concepts.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."

Learn more about Crawford: https://www.crawfordelectricsupply.com/about

Crawford is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Crawford is a subsidiary of Sonepar USA. #LI-ED1

What We Offer You

We offer great family-friendly benefits to full-time associates:

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Ready to join the fun? Apply today and become part of the Crawford Crew - where we work hard, laugh often, and always have a spark to share!

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or emailrecruiting@sonepar-us.com.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination.

Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here