Manager, Care Management

Manager CareVio - Transitional Programming

Day Shift (Hours: M-F) Hybrid

Wilmington, DE (Avenue North)

Christiana Care Hospital is excited to announce an opportunity for a Manager of Transitional Programming within our Case Management Program - CareVio. In this key role, you will have the opportunity to design, implement, manage, and assess innovative transitional care programs that genuinely impact our patients' lives. You will collaborate closely with the Operations Director of Transitional Programming to ensure a seamless partnership that promotes excellence in care coordination. Your leadership will be essential in leading quality improvement projects that improve transitions of care in case management. Join us in shaping the future of healthcare and making a lasting difference in our community!

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Ensures caregivers are providing an experience and environment of patient- and family-centered care.
• Incorporates CareVio's vision, mission, and goals into the Transitional Programming Services.
• Works with the Operations Director of Transitional Programs and other leadership to implement strategies related to program development, including the dissemination of program objectives, socializing expected outcomes and evaluating results
• Demonstrates a thorough understanding and use of data systems to help drive informed decisions and implement performance improvement strategies
• Collaborates with internal as well as external disciplines in collecting, evaluating, and analyzing data related to Transitional Care and related programs, and participates in assessing program effectiveness while engaging in strategic planning for program optimization.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• BSN is required.
• Master's in Nursing Preferred
• Certification in Case Management required within 2 years of hire
• Minimum of 7 years of clinical experience required, of which at least 2 years have been working in a leadership role.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Knowledge of care management principles and practices
• Knowledge of Nursing Theory and understanding and acceptance of Nursing Code of Ethics.
• Knowledge and demonstration of Christiana Care core values; caring excellence, integrity, leadership, service, and teamwork.
• Ability to make administrative decisions as needed.
• Highly skilled in written and verbal communications, interpersonal and public relations.
• Skilled in organizational effectiveness; critical and analytical problem solving.
• Ability to maintain flexibility and emotional stability while working under stressful environments
• Ability to work independently within established guidelines; coordinate service delivery with other staff; maintain confidential information; perform multiple tasks simultaneously; coordinate work schedule to achieve maximum productivity/effectiveness; always apply exceptional customer service skills; exercise judgment, tact, and diplomacy
• Knowledge of insurance, state, and federal regulations
• Knowledge of resources: community, state, and federal programs
• Knowledge of computer systems, including MS Office

PHYSICAL DEMANDS:

• Normal office duties; lifting or carrying less than 20 lbs. (packages, medical records, etc.)
• Extended periods of sitting with intermittent standing and walking.
• Travel throughout the State of Delaware, MD, NJ, and other regional mid-Atlantic locations as required to collaborate with healthcare facilities across all CareVio locations

WORKING CONDITIONS:

• Low to moderate risk of exposure to infectious conditions from employees/patients and/or visitors while onsite at locations.
• Travel between Health System campuses as required.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/