Client Relationship Manager

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

Contribute to building and fostering strong relationships between the Red Cross and key clients, notably biotech and pharma companies to meet their evolving research, clinical, and commercial needs. Support business development efforts through internal and external client engagement, and cross-functional coordination. Maintain a strong focus on organization and communication.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Client Relationship Management:

• Contribute to building and fostering strong relationships between Red Cross and external clients, to meet their shifting and growing research and commercial needs.
• Provide internal and external support for client onboarding
• Serve as the primary internal and external contact for the client. Run & Maintain activities: manage concerns, complaints, and billing issues.
• Conduct and/or participate in client and client need-related internal and external meetings
• Salesforce platform: ensure client account content is accurate and stays current, and manage account notifications for Back End Contracting
• Connect/Bloodhub platform: manage client orders

Desired experience:

• Biotech and/or Biopharmaceutical, Clinical Research
• Salesforce
• Connect/Bloodhub

Preferred Skill Set:

• Highly organized
• Excellent interpersonal skills
• Self-Starter

The salary range for this position is: $75,000 - $85,000

Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Bachelor's degree required.
• Minimum of 3 years of relevant experience required. Experience in life sciences, healthcare, biotechnology, or pharmaceutical industries and in client-facing roles preferred.
• Experience with client and account management, operational collaboration, and strong problem-solving skills required, with life science technical communication skills preferred.
• Demonstrated proficiency with the full Microsoft Office suite of products, including Excel, is required.
• Ability to work on a team.
• Travel: 10-25%

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel,and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15pounds and occasionally lift and/or move up to 30pounds. Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The work environment will consist of moderate noise (i.e., business office with computers, phones, printers, light traffic). The employee must have the ability to work in asmall cubicle andhave the ability tosit at a computer terminal for an extended period of time.Overall mobility is essential. May also include driving a vehicle and working under challenging conditions.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year, based on the type of job and tenure
• Holidays: 11 paid holidays comprise six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Please apply by November 5, 2025

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights