Assistant Branch Manager

Job Title: Assistant Branch Manager

Department: Lancaster Branch

Department Location: Lancaster, MA

Reports to: Branch Manager I

Career Stream: Individual Contributor

Classification: On-site

Pay Grade: 9NE

Pay Grade Range: $26.98 - $33.72

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Location: Lancaster, MA (On-site)

This position will be based out of our Lancaster Branch and floating to other close-by branches as needed.

Lancaster Branch Hours: Monday - Wednesday: 9:00 AM - 5:00 PM; Thursday 9:00AM - 6:00PM; Friday: 9:00 AM - 5:00PM; Saturday: 9:00 AM - 1:00 PM. Candidates will be required to work a flexible schedule based on branch operational needs.

Position Summary: The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch.

General Responsibilities:

• Assist the Branch Manager with overseeing branch performance in member satisfaction, operations, scheduling, appointment management, and branch opening/closing.
• In the absence of the Branch Manager, assumes responsibility for managing the branch including opening and closing the branch and ensuring sales and service activities continue.
• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
• Open and service all types of WCU deposit and loan accounts.
• Encourage and assist members in resolving financial challenges and achieving goals.
• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
  • Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
  • Participate in community events and networking activities to promote the credit union and build relationships.
  • Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
  • Assist the Branch Manager with monitoring and analyzing branch performance metrics, including sales, service quality, and operational efficiency.

Qualifications:

• High School diploma or equivalent required.

• Bachelor's degree in business, Finance, or a related field is preferred.

• Minimum of 3-5 years of experience in retail banking.
• Must be registered with the National Mortgage Licensing System ("NMLS") and maintain active status and accurate registration information on file. Provides changes to any individual information (such as an address or name change) as they occur directly into the NMLS system or to the HR Department within 20 days of such change.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.