About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
The Broadcast Operations & Media Support Engineer provides essential technical and operational support for live productions, events, and daily broadcast/AV workflows within the arena. Reporting to the Engineer in Charge (EIC), this role ensures reliable operation of IPTV and digital signage platforms, supports broadcast and AV systems during events, and contributes to projects and commissioning activities.
This role is the primary point of contact for IPTV content management, ensuring that all digital signage is up to date, accurate, and functional across LSquared or any future IPTV platforms. The engineer will troubleshoot signage and content issues in real time, coordinate with production teams to ensure media readiness, and provide operational support across video, audio, and lighting systems. When delegated, this role may also act as Technical Director (TD) during live events.
IPTV & Digital Signage Operations
- Serve as the primary point of contact for IPTV and digital signage systems (LSquared or any future IPTV platform).
- Manage and update digital signage content for all live productions and events, ensuring accuracy and timeliness.
- Monitor IPTV endpoints and signage players to confirm proper playback and synchronization.
- Troubleshoot and resolve signage-related technical issues, escalating to the EIC when necessary.
- Ensure event-specific and daily media content is properly loaded, scheduled, and displayed.
- Operate and monitor LED displays and digital signage systems during live productions, working under the direction of the EIC.
- Ensure IPTV, LED, and signage systems are fully functional and media content is properly displayed throughout live events.
- Provide real-time monitoring and technical support to resolve issues with signage, IPTV, or LED systems during productions.
- Act as the first responder for signage-related issues, escalating to the EIC when additional support is required.
- Assist with AV and broadcast system operations as directed by the EIC.
- Coordinate with directors, producers, and event staff to confirm system readiness for live productions.
- Prepare and verify IPTV, LED, and digital signage systems for scheduled events, ensuring content and playback are accurate and event-ready.
- Provide real-time monitoring and troubleshooting for signage, IPTV, and LED systems during events, escalating to the EIC when necessary.
- Act in an operational capacity across video, audio, and lighting systems, and serve as Technical Director (TD) during live events when assigned, coordinating technical execution across all systems including signage.
- Request and coordinate flex resources as needed to meet the technical requirements of specific events.
- Support the EIC in ensuring event show flow, technical readiness, and overall system performance.
Project Support & Commissioning Team
- Support on-premises project work under the direction of the EIC; assist Diversified's project delivery team for larger or complex projects to ensure alignment and successful outcomes.
- Participate in arena-based technical projects as part of the commissioning team, assisting with testing, validation, and documentation of IPTV and signage systems.
- Contribute to system documentation by updating IPTV and signage-related as-built drawings, configuration records, and media asset workflows.
- Support the maintenance and operational readiness of all arena production and broadcast systems and hardware, including IPTV, digital signage, LED displays, video, audio, lighting, and control systems.
- Perform routine inspections, readiness checks, and preventive maintenance tasks to ensure all systems are event-ready.
- Maintain accurate records of system status, firmware versions, configuration updates, and service history.
- Assist the EIC with inventory tracking, ensuring spares, consumables, and replacement parts are available to support ongoing operations.
- Escalate complex technical issues or repair needs to the EIC or Diversified project delivery teams as required.
- Adhere to all workplace safety standards, OSHA regulations, and venue-specific safety requirements.
- Ensure proper use of PPE (personal protective equipment) and follow safe working practices during all tasks.
- Maintain a safe and organized work environment, ensuring compliance with HR, legal, and client requirements.
- Report and document any safety incidents, near misses, or hazards in accordance with Diversified and client policies.
- Meet physical requirements of the role, including the ability to lift up to 50 pounds, squat, bend, and reach overhead as needed for equipment installation, maintenance, and event setup.
Required / Desired Skills & Experience
- 2-4 years of experience in broadcast operations, AV support, or digital signage/IPTV systems.
- Hands-on experience with IPTV platforms (LSquared preferred) and digital signage workflows.
- Ability to manage and update media content across IPTV and signage platforms.
- Basic troubleshooting skills for AV/broadcast systems including video, audio, lighting, and control hardware.
- Strong communication skills with both technical and non-technical stakeholders.
- Ability to multitask and perform under pressure during live events.
- Familiarity with LED walls and arena-scale AV environments.
- Experience supporting projects or system commissioning under supervision.
- Knowledge of CMS signage workflows (e.g., BrightSign, Scala) or IPTV platforms.
- Certifications in AVIXA CTS or manufacturer-specific platforms a plus.
What We Offer:
Along with competitive compensation, you will be eligible for the following benefits:
- Multiple medical plan options to suit your family's needs
- Dental (including orthodontic coverage) and vision plans
- Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401k with Employer Match
- Paid Time Off and Paid Holidays
- Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
- Commuter Benefits
- And much more
To learn more about becoming part of the Diversified team, visit us at our career siteor email us at careers@onediversified.com.
Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.
If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact careers@onediversified.com so we can assist you.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
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Diversified
110,000 USD-125,000 USD
paid time off, paid holidays, 401(k)
Oct 30, 2025