Manager of Analytics, Consumer Services

Manager of Analytics, Consumer Services - Atlanta, GA

Are you ready to manage a team of data analysts and support the Consumer Services group? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Manager of Analytics!

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Western Union powers your pursuit.

In this role, you will develop, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks. Identify trends and opportunities for growth through analysis of complex datasets. Refine existing data sets and optimize existing reporting & dashboards for improved business insights to drive improved decision-making.

Role Responsibilities

• Create best-practice reports, dashboards and presentations based on data mining, analysis, and visualization
• Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data
• Work directly with functional areas to gather requirements, provide status updates, and build relationships
• Manage and develop a small team of data analysts.
• Developing and optimizing data analytics around U.S. Consumer Services performance including customer acquisition, engagement and usage with variations on retail and digital trends. Active product statistic creation and dashboarding.
• Performance dashboard creation and optimization for all products across U.S. Consumer Services. Primarily focused on key revenue and engagement drivers.
• GTM Analytics - Promotional data analytics, SMS penetration analytics, paid search analytics and compilation of results into business insights for decision making.
• Web usage and failure point utilizing Adobe Analytics with new dashboards and insights to allow us to modify digital experience flows and customer call-to-actions.

Role Requirements

• 3+ years of data analytics and reporting experience.
• 1+ years in a lead or manager role.
• Bachelor's in data analytics or similar field; MBA or Master's degree is a plus.
• Advanced SQL
• Python or R, PowerBI or Tableau, Basic Snowflake knowledge.
• Ability to synthesize complex data sets. Ability to communicate complex topics in a simple way.

We make financial services accessible to humans everywhere. Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Salary

The base salary range is $100,000 - $130,000 USD per year, total on target compensation includes the base salary plus short-term incentives that align with individual and company performance. Actual salaries will vary based on candidate's qualifications, skills and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.

Your United States - specific benefits include:

• Flexible Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Student Loan Repayment (below manager level only)

• Parental Leave

• One day volunteer time off

• $0 Money Transfer Fee Discount Code - Quarterly

• Recognition Program "Game Changers"

• Employee Discount Program

• Global Adoption Assistance

• Global Scholarship Awards Program

• 401KPlan

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information."

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

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Estimated Job Posting End Date:

11-14-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.