Customer Service Partner

A Customer Service Partner at SEE supports customers by providing helpful information, answering questions, and responding to complaints. They are the front line of support and they help ensure that customers are satisfied with products, services, and features.

Process all orders efficiently, accurately including special instructions and in line with policies and procedures. Advise Customer of any changes or impact on the Customer's expectations of what they will receive and when (shortages, price / SKU discrepancies).

* Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit.
* To handle all incoming telephone calls dealing with Customers' needs and expectations in line with procedures, and according to departmental KPIs.
* Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
* Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.
* Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues.
* Play an active role in company change process through positive communication to internal and external Customers.
* To keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.
* Record, take ownership and resolve Customer complaints in line with company KPI's. Where necessary co-ordinate activities with other departments to ultimately ensure complete Customer satisfaction.

* Relevant work experience in a Customer Service function preferred.
* Accurate Keyboarding skills.
* Experience with any ERP (Oracle, SAP, salesforce, etc.)
* Flexible with work hours - there will be a requirement to cover different time zones.
* Desire to challenge current processes for improvement
* Strong analytical skills, adept at problem solving and managing escalations.

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Employee discounts
* Flexible spending account
* Health insurance
* Life insurance
* Paid elder care
* Paid time off
* Parental leave
* Professional development assistance
* Retirement plan
* Tuition reimbursement
* Vision insurance