Senior Manager, IT&S Program Management

Job Description

Plans and implements the strategic view of business objectives and the relationship to assigned Service Line projects for large scale, complex, multi-dimensional projects and programs. Plans, implements, and evaluates a portfolio of value-based programs. Participates in all aspects of corporate programs, including planning, budgeting, staffing, and performance. Provides guidance to ensure that work is completed on time or in accordance with established standards or specifications. Evaluates strategy and engages with key stakeholders and clients in the resolution of complex issues. Leads team of Project Managers and/or Business Analysts.

Job Responsibility

Leads and manages day to day activities of a combination of direct report Project Managers, Supervisors and/or Business Analysts to achieve large scale program objectives.

Provides guidance to planning and implementation for a portfolio of programs and engages key personnel to deliver on departmental and organizational initiatives; works across departments to coordinate complex projects and initiatives; develops, implements, scales and sustains program initiatives.

Responsible for aligning internal and external stakeholders and communicating project needs and milestones; develops program goals and objectives with measurable and actionable metrics.

Partners with leadership to develop tools and metrics to evaluate performance; partners with analytics team and collects data for review and analysis; prepares analyses, reports and presentations for management.

Actively monitors program key performance indicators and proactively addresses deviation from performance goals; prepares additional recommendations and adjustments to plan, as needed.

Designs, prepares and presents program assessment, data analysis, and strategy recommendations; develops project charters, project plans, and business plans.

Collects benefit investment and operational data to assess performance; evaluates program performance, prepares dashboards and makes strategic program recommendations.

Conducts research on innovative new practices, identifies best practices and incorporates these ideas into program design; prepares operational analysis, flow charts, presentations and reports.

Presents analysis and recommendations to leadership; obtains feedback and collaborates with management to develop program improvement plans.

Monitors program plan performance and prepares status reports; supports partner and customer needs for organizational initiatives and client relationships.

Manages, hires, trains, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

Bachelor's Degree required, or equivalent combination of education and related experience.

8-10 years of project management delivery experience, 5-7 years of program management experience, and 5-7 years of leadership / management experience, required.

PMP or PgMP Certification, preferred.

HIGHLY PREFERRED:

• Experience managing projects and programs involving leading platforms such as Salesforce, Google Cloud Platform (GCP), and Epic EMR systems. Proven ability to oversee implementations, integrations, and optimizations within these environments to support organizational transformation and operational efficiency.
• Advanced analytical and problem-solving skills, with the ability to navigate and resolve complex technical and business challenges in a fast-paced environment.
• Exceptional communication, negotiation, and stakeholder management abilities, including executive-level presentations and reporting.
• Project Management Professional (PMP), Certified ScrumMaster (CSM), or equivalent certifications are highly desirable.
• Previous experience in healthcare or highly regulated environments is a plus.
• Proven leadership in large-scale project and program management, with a strong track record of delivering complex initiatives across multiple technical and business domains.
• Demonstrated ability to oversee cross-functional teams; facilitate collaboration among stakeholders at all organizational levels; and drive program milestones within scope, budget, and timelines.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).