Retail Credit Business Analyst

This position is primarily responsible for partnering with Subject Matter Experts across Retail Credit-including consumer and small business lending-and the Retail Lending Collections team to identify, analyze, and improve business processes and systems. The incumbent translates operational challenges into actionable requirements, process enhancements, test cases, and data mapping. A key focus of this role is driving continuous process improvement initiatives to enhance efficiency, reduce risk, and improve both customer and employee experiences across the Retail Lending lifecycle. The role also supports the creation and maintenance of business requirements, process documentation, data mapping extracts, and test plans, and leads or assists with user acceptance testing. Collaboration with project managers to complete and update project documentation and deliverables is essential, along with providing expert input and best practice guidance in areas of subject matter expertise.

• Collaborates with Retail Credit and Retail Lending Collections Subject Matter Experts to update/create business requirements, process documentation, and data mapping extracts, with a strong focus on identifying opportunities for process optimization and automation.
• Leads or supports process improvement initiatives by analyzing current workflows, identifying inefficiencies, and recommending enhancements that align with strategic goals and regulatory requirements.
• Translates business problems into clear and actionable requirements, process changes, test cases, and data mapping.
• Manages/assists with the creation and execution of test plans and user acceptance testing to ensure solutions meet business needs and quality standards.
• Communicates effectively with Retail Lending partners to understand challenges, propose solutions, and ensure alignment on process improvements and project outcomes.
• Works closely with project managers to complete and update project documentation and deliverables, and actively participates in project meetings.
• Provides expert input and best practice guidance on areas of subject matter expertise, including process design and improvement methodologies.
• Performs other related duties and projects as assigned, including cross-functional initiatives focused on operational excellence.
• Serves as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered daily, in alignment with F.N.B. Corporation's risk management program.
• Ensures compliance with regulatory laws and company procedures, contributing to F.N.B. Corporation's commitment to superior compliance standards.

• Associate's Degree (Bachelor's Degree preferred)

• 3 years of job-related experience, preferably in business analysis, quality assurance, or process improvement roles within financial services or lending operations.

• Strong analytical and problem-solving skills with a continuous improvement mindset
• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast-paced environment
• Excellent organizational and interpersonal skills
• Detail-oriented with a focus on quality and accuracy
• Proficiency in MS Word, Excel, PowerPoint (Intermediate Level)
• Experience with MS Visio and SharePoint
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) is a plus
• Business Analysis and QA Testing experience preferred
• Experience with Retail Credit and Retail Lending Collections, including consumer and small business lending, is required

• N/A (Process improvement certifications such as Lean Six Sigma are a plus)

• Traditional office work environment

Position Title: Business Analyst

Business Unit: Multiple

Reports to: Varies Based on Assignment

Position Overview:

This position is primarily responsible for working with the Lines of Business (LOB) Subject Matter Experts to translate LOB problems into requirements, process changes, test cases, data mapping, etc. The incumbent manages/assists with updating/creating business requirements, process documentation, data mapping extracts and test plans and manages/assists with user acceptance testing. The incumbent works with the project managers to complete and update project documentation and deliverables and provides expert input and best practice guidance on areas of subject matter expertise.

Primary Responsibilities:

Works with LOB Subject Matter Experts to update/create business requirements, process documentation and data mapping extracts. Responsibilities may include database management, report generation and analysis depending on LOB.

Understands the business problem and is able to translate into requirements, process changes, test cases, data mapping, etc.

Manages/assists with the creation and execution of test plans and user acceptance testing.

Clearly communicates with LOB partners, understands the problem at hand and ensures end-product quality.

Works with the project managers to complete and update project documentation and deliverables and attends project meetings.

Provides expert input and best practice guidance on areas of subject matter expertise.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Associates

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

3

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Ability to work and multi-task in a fast paced environment

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Intermediate Level

MS Excel - Intermediate Level

MS PowerPoint - Intermediate Level

BA or BS education preferred. Proficient in MS Visio and SharePoint. Business Analysis/QA Testing experience preferred. Experience with Commercial/Consumer Banking and/or Operations required.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.