Student Service Advisor

Compensation for this role is $24.00/hr

The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student-centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Principal Accountabilities & Deliverables

• Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways
• Assist students in understanding institutional policies, procedures, and resources available to support their success
• Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources
• Conduct one-on-one or group advising sessions to support student engagement and retention
• Facilitate workshops or one-on-one coaching sessions focused on career planning, resume building, and interview preparation
• Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs
• Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties
• Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities
• Plan and coordinate student engagement activities to foster a sense of community and belonging
• Maintain accurate and up-to-date student records in compliance with institutional and regulatory requirements
• Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives
• Collaborate with faculty, staff, and administration to address student issues and advocate for student needs
• Other duties as assigned.

Education / Experience

• Bachelor's degree in related field (preferred)
• Minimum two (2) years of experience in education field (preferred)
• Three (3) year of experience in a proprietary online higher education environment (preferred)
• Knowledge of student information systems and other technology platforms (preferred)

Skills

• Strong interpersonal and communication skills to build meaningful relationships with a diverse student population
• Conflict resolution skills to handle student interactions with empathy and professionalism

Abilities

• Ability to work collaboratively across departments to support student success

Standard Abilities

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as:
  • On-Site; Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• Travel Requirements
  • No travel required