Helpdesk Analyst

Mid-Level Software Developer - KTLO & Vulnerabilities Team

Lead I - Software Engineering

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

Visit us at UST.com.

You Are:

We are seeking a versatile and motivated Software Developer to join our KTLO (Keep the Lights On) and Vulnerabilities team. This role is ideal for someone with solid software development fundamentals and hands-on experience across multiple technologies. While proficiency in .NET, Python, and React.js is required, we welcome candidates with varying levels of expertise across these stacks - strong in at least one and exposure to the others is acceptable.

The Opportunity:

* Maintain and enhance existing applications to ensure stability, performance, and security.

* Collaborate with security teams to identify and remediate vulnerabilities across platforms.

* Develop and deploy fixes, patches, and improvements in a timely and efficient manner.

* Participate in code reviews, testing, and documentation to uphold development standards.

* Support automation efforts and contribute to tooling that improves KTLO operations.

* Work closely with cross-functional teams to resolve issues and implement enhancements.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need:

* Minimum 4 years of professional experience in software development.

* Hands-on experience with .NET (C#), Python, and React.js - strong in at least one, with working knowledge or exposure to the others.

* Solid understanding of software engineering principles, design patterns, and best practices.

* Familiarity with version control systems (e.g., Git).

* Basic understanding of application security and vulnerability management.

* Experience with CI/CD pipelines and DevOps practices is a plus.

* Strong analytical and problem-solving skills.

* Willingness to learn and adapt to new technologies and challenges.

* Good communication skills and ability to collaborate effectively with team members and stakeholders.

Preferred Qualifications:

* Experience in KTLO, production support, or vulnerability remediation.

* Exposure to cloud platforms (e.g., Azure, AWS).

* Familiarity with Agile/Scrum methodologies.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Ontario

Compensation Range: $95,000-$119,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), paid holidays, and are eligible for paid bereavement leave and jury duty. They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year). They and their dependents residing in Canada are eligible for Supplemental Healthcare coverage, as well as Company-paid Employee Only basic life insurance and accidental death and dismemberment coverage.

Part-time regular and temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All Canadian employees who work in a province, territory or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

An Equal Opportunity Workplace, Free of Discrimination and Harassment

At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.

Un lieu de travail a egalite des chances, sans Discrimination et harcelement

Chez UST, nous nous efforcons de fournir un environnement de travail exempt de discrimination et harcelement. Nous sommes un employeur garantissant l'egalite des chances et des decisions en matiere d'emploi sont bases sur le merite et les besoins de l'entreprise. Notre politique en matiere de droits de l'homme illustre notre position a ce sujet. Nous nous engageons a respecter un emploi equitable des pratiques qui offrent des chances egales a tous les employes. Nous ne faisons pas discriminer ou permettre le harcelement sur la base de la race, de la couleur, de la religion, du handicap, genre, origine nationale, orientation sexuelle, identite de genre, expression de genre, age, informations genetiques, statut militaire ou tout autre statut legalement protege. Chez UST, nous valorisons la diversite et pensons qu'un lieu de travail diversifie cree un avantage competitif.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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