New

Dental Trauma Patient Care Team Coordinator (DTPC)

University of North Carolina - Chapel Hill

$34,000-$39,000
Grade: 03

United States, North Carolina, Chapel Hill

104 Airport Dr (Show on map)

Nov 17, 2025

Posting Information

Department	ASOD Pediatric Dentistry-435100
Career Area	Administrative/Clerical Support
Is this an internal only recruitment?	No
Posting Open Date	11/17/2025
Application Deadline	11/24/2025
Position Type	Permanent Staff (SHRA)
Position Title	Admin Support Associate - Advanced
Salary Grade Equivalent	NC03 / GN06
Working Title	Dental Trauma Patient Care Team Coordinator (DTPC)
Position Number	20073738
Vacancy ID	P020646
Full-time/Part-time Permanent/Time-Limited	Part-Time Permanent
If time-limited, estimated duration of appointment
Hours per week	30
Work Schedule	30 hours/week distributed across 4-5 days/week
Work Location	CHAPEL HILL, NC
Position Location	North Carolina, US
Hiring Range	$34,000-$39,000
Pay Band Information	To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Be a Tar Heel!	A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit	The UNC Adams School of Dentistry Division of Pediatric and Public Health provides oral health care for individuals from infancy through adolescence, and promotes the prevention of oral disease. The Pediatric Dentistry discipline is committed to the treatment of children, adolescents and special needs patients while balancing teaching, scholarship, patient care, research and professional service activities.
Position Summary	The UNC Adams School of Dentistry Department of Pediatric Dentistry and Dental Public Health provides oral health care for individuals from infancy through adolescence and promotes the prevention of oral disease. The Pediatric Dentistry discipline is committed to the treatment of children, adolescents and special needs patients while balancing teaching, scholarship, patient care, research and professional service activities. We are seeking to recruit a Dental Trauma Patient Care Team Coordinator ( DTPC) to support our pediatric dental trauma and auto-transplantation teams. The DTPC focuses on interdisciplinary care coordination and navigation of patients through complex trauma management protocols. The position has a central role in the function of the dental trauma (DT) and auto-transplantation (AT) teams, who care for patients with complex care and scheduling needs involving multiple specialties, including pediatrics, surgery, periodontics, orthodontics, endodontics, restorative dentistry and/or prosthodontics. The DTPC will coordinate multidisciplinary treatment and follow-up care for these cases that is often long-term, frequently extending beyond a year. The coordinator will serve as the primary liaison between families, providers, and departments to ensure a seamless, compassionate, and organized experience for patients under the care of the DT and AT. This DPTC will also enhance the educational component of the DT/AT programs and support ancillary clinical research efforts.
Minimum Education and Experience Requirements	High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience	Experience in dental, medical, or hospital-based interdisciplinary care coordination. Strong knowledge of scheduling systems, patient databases, and dental/medical terminology. Proficiency with dental practice management software (e.g., Epic), clinical imaging (e.g., Dolphin), and Microsoft Office Suite. Excellent verbal and written communication skills, with the ability to communicate with compassion and clarity. Detail-oriented with exceptional organizational and multitasking ability. Able to work independently and collaboratively in a fast-paced, team-based environment.
Preferred Qualifications, Competencies, and Experience	Pediatric or Orthodontics patient care experience is a plus. Experience with research coordination or data entry for clinical studies. Interest in program development, outreach, and healthcare education. Bilingual abilities, specifically in Spanish, are highly desirable.
Required Licenses/Certifications
Special Physical/Mental Requirements	Mental: Requires high emotional resilience and the ability to remain calm, professional, and compassionate when interacting with patient families who are under significant stress due to trauma, have complex care needs, involving multiple appointments, long distances traveled, and unanticipated care expenses.
Campus Security Authority Responsibilities	This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.
Position/Schedule Requirements
Special Instructions
Quick Link	https://unc.peopleadmin.com/postings/309539

Contact Information

Office of Human Resources Contact Information	If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement	The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.