IT Admin

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition: The IT Administrator / IT Technician provides administrative, operational, and technical support to the IT Department. This hybrid role combines administrative support functions for IT leadership with Tier 1 technical support responsibilities, asset management, and vendor coordination.

This position serves as a primary point of contact for IT support calls, handles entry-level troubleshooting, processes department invoices and POs, maintains IT documentation, assists with IT projects, and performs hands-on technical tasks such as hardware setup, cable runs, and equipment transport. The role also supports the Director of IT with administrative duties such as scheduling, documentation, procurement tracking, and department organization.

General Duties:

• Administrative Support to Director/Asst Director of IT
• Provide direct administrative support to the Director of IT, including calendar management, meeting scheduling, travel arrangements, conference registrations, and document organization.
• Screen incoming calls and route appropriately; prioritize urgent communications.
• Maintain organized physical and digital files, including contracts, documentation, invoices, and asset folders.
• Track department deadlines, project timelines, conference dates, invoice cycles, and other key calendar events.
• Attend IT meetings, take minutes, and provide administrative insight where needed. Create strong processes to track technical issues and maintain vendor accountability.

Financial & Procurement Administration

• Generate, code, allocate, and track all POs, invoices, and bills for the IT Department.
• Ensure all invoices are coded correctly and submitted to Accounting within 3 business days.
• Maintain detailed logs of PO and invoice lifecycle (ordered, received, invoiced, paid).
• Reconcile invoices with recurring charges, budgets, and the IT checkbook to ensure accuracy.
• Notify the Director of IT of potential discrepancies, budget concerns, or vendor billing issues.

Technical Support & Ticket Handling

• Provide first-level technical support to resort associates via the ticketing system, phone, or in person.
• Install, configure, and maintain computers, mobile devices, POS terminals, printers, and peripherals.
• Troubleshoot hardware, software, and network issues across guest services, F&B, golf, spa, retail, and administrative areas.
• Grant and remove user access in Active Directory and other resort systems.
• Perform routine system checks, updates, malware scans, and preventative maintenance.
• Support resort-wide systems including PMS, POS, time clocks, card readers, guest Wi-Fi, and back-office applications (training provided as needed).
• Document issues, repairs, asset details, and resolutions according to department standards.
• Identify and escalate complex issues to senior IT personnel or management.
• Assist with network equipment, cabling, telecom devices, and VoIP systems under supervision.
• Deploy new hardware and assist with technology projects and upgrades.
• Maintain a high level of professionalism and hospitality in all interactions with members, guests, and associates.

Employment Standards:

• High-school Diploma/GED
• 2-4 years' experience in Information Technology related fields; preferably within the hospitality/resort industry.

• Experience with Windows operating systems, Microsoft 365, hardware diagnostics, and basic networking concepts.
• Knowledge of PMS, POS, Keycard and PBX systems desired.
• Strong communication and customer service skills.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong problem-solving skills and desire to learn new technologies.
• Must be able to work well under pressure and maintain a sense of urgency.

Physical & Mental Requirements:

• Employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Must be able to stand; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Employee is required to walk, sit, push or pull.
  
  
  
  • Must be able to interact with co-workers and customers and have a sense of TEAM.
  
  
  
  

Agreement: I certify that I have received and read a copy of this job description in which I will be performing. I also certify that I possess the required skills, experience, education, and other job-related requirements for this position and can perform the essential functions of the job without accommodation(s).