Business Director, GenAI Risk

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

About the role:

We're looking for a strategic leader to build and lead the Generative AI (GenAI) Risk function within Card Servicing Strategy. Card Servicing is at the forefront of our GenAI transformation, leading the company in number and diversity of use cases. You'll have a front-row seat to how GenAI is reshaping how we serve customers, and play a key role in ensuring we do so responsibly and effectively.

What you'll do:

As the Business Director of GenAI Risk, you will lead a new, critical function focused on proactive, rigorous risk management for Generative AI (GenAI) and Agentic AI within Servicing.

Responsibilities are structured across 3 core pillars:

Define and Drive GenAI Risk Strategy: Develop and execute the overall strategy for identifying, mitigating, and monitoring GenAI risks across all Servicing use cases. Partner with BA, product, tech, and operations leaders to embed responsible AI principles into the design and deployment of internal tools and customer-facing solutions.

Build Governance and Strengthen Controls: Streamline and scale the governance process for GenAI initiatives, ensuring clarity, consistency, and speed to market. Establish policies, standards, and guardrails in partnership with the enterprise risk and compliance teams.

Prepare our Servicing Ecosystem for Agentic AI Demand: Establish the policies and strategic approach for addressing agentic demands. Partner with Fraud to build capabilities to detect and monitor AI-mediated interactions across all channels.

What we're looking for:

• Strong problem-solving skills with a bias for structured thinking and practical solutions.

• Exceptional communication and influencing skills; able to translate complex concepts for senior audiences and gain alignment across functions.

• Risk-forward mindset with enthusiasm for and deep respect for risk management, moving beyond a "check-the-box" mentality to drive proactive, value-add solutions.

• Comfort working at the intersection of risk, technology, and business strategy.

• Deep curiosity and enthusiasm for generative AI, and their responsible use in large-scale operations.

• Strong people leadership skills, and passion for building high performing and engaged teams.

General Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands

• Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One

• Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics

• Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing; credit risk management

• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 7 years of experience in analysis

Preferred Qualifications:

• Master's Degree

• 2+ years of experience in financial services

• 1+ year of experience in consulting

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).