Desktop Support Technician

At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running - and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".

In a world where you can be anything, Be Infoblox.

Desktop Support Technician

We have an opportunity for a Desktop Support Technician to to join our Global Service Desk team in Tacoma, reporting to the Director, Global Desktop Support. In this in office role, you will provide end-to-end frontline user support for desktop and laptop computers, applications, mobile devices, and related technology. You will respond to inquiries, complete end-user asset management, set up local and remote new hires, build user accounts, email accounts, and all related system access and roles. This is an exciting opportunity to learn multiple IT support technologies and processes, including client computing, IT asset management, global service desk operations, and front-end site support. Full-time in office required at our Tacoma location.

Be a Contributor - What You'll Do

• Provide day-to-day IT support to local, remote, and global users through multiple methods, including an online ticketing system, in-person, email, and instant messaging
• Assist staff with installation, configuration, and ongoing usability of laptop computers, as well as peripheral equipment and software
• Coordinate and manage the entire IT for new hires process, including imaging, building, and setting up new user accounts and deploying and supporting new employees' computers
• Collect equipment from departing employees and add it to the tracking database
• Maintain user accounts in programs such as AD, OKTA SSO, etc.
• Manage end-to-end IT assets for the Santa Clara office
• Collaborate and participate in all important meetings across the globe as needed
• Assist in all IT-related projects on the site and manage end-to-end VIP support
• Manage all unified communication devices and their products in the region in coordination with IT infra and IT infosec teams
• Manage Teams rooms across the NAM region

Be Prepared - What You Bring

• 2+ years in a desktop/helpdesk support role with demonstrated proficiency in troubleshooting, technical problem-solving, and customer support
• Strong knowledge and experience in reimaging and end-to-end data transfers for Mac and Windows systems
• Ability to manage IT end-user asset management for the region
• High level of expertise in both Mac and Windows hardware and software support
• Strong knowledge of MS Office, Office 365/Outlook, and Google Apps for work
• Strong knowledge and experience with help ticketing systems such as ServiceNow
• Demonstrated proficiency with Active Directory and remote-control support tools
• Strong troubleshooting experience in wireless, printing, mobile, VPN, browser-related portals, hardware support and service, AV system support, and desktop network troubleshooting
• Extreme customer focus in all aspects of your work-you must delight your customers!
• Demonstrated ability with Endpoint Management platforms like MS Intune and Jamf preferred
• 100% commitment to IT security and compliance-related tasks and responsibilities

Be Successful - Your Path

First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months:

• Contribute to Global Service Desk initiatives and projects like knowledge base creation and automation enhancement
• Work independently on all L1 and L2 ticket resolutions
• Achieve all Global Service Desk SLAs on response time and resolution time
• Work on asset management requirements individually
• Work on endpoint remediation with 100% remediation success in a given time

One Year:

• Demonstrate continuous learning adaptability and commitment to professional growth
• Contribute to Global Service Desk initiatives and projects like knowledge base creation and automation enhancement
• Contribute to overall service delivery enhancements like incident trends
• Collaborate with various stakeholders like HRIS, Procurement, and Finance on various IT support enhancements
• Participate in rotational on-call responsibilities as applicable

Belong- Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded - Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity experience, skills, education, and certifications. Base salary for this position: $68,500 - $98,770 plus corporate bonus.

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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