Operations and Audio-Visual Associate

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Operations and Audio-Visual Associate

The Real Estate and Ops Support Department is seeking applicants interested in the position of Operations and Audio-Visual Associate.

The Ops Support team is responsible for the space planning and facility management of EAB's three office locations - serving nearly 1,900 employees. This role will be responsible for coordinating day-to-day Washington, D.C facilities operational needs as well as supporting audio visual requests for our conference rooms Monday through Friday during operating hours. The Operations and Audio-Visual Associate will approach the position with a high level of attention to detail and unparalleled level of service, creating an engaging and well-maintained office space for EAB employees.

This role is based in EAB's Washington, DC office.

Primary Responsibilities:

This Associate is responsible for facility and audio-visual management including but not limited to the following:

• Provide basic in-office technical assistance and support for issues related to computer systems, software, hardware, and audio-visual technology such as cameras, microphones, and speakers; work closely with the Tech Support team to diagnose and resolve issues.
• Perform setup of AV systems for both internal and external events including but not limited to testing, adjusting, and troubleshooting audio, digital presentation, and equipment to ensure an exceptional meeting experience for staff and partners.
• Set-up and break down furniture and equipment for organizational meetings, events and activities.
• Manage weekly gift bag inventory and deliveries.
• Audit each office floor daily to ensure they are being well maintained and tend to items that need attention; verify all conference and meeting rooms are ready for use, equipment is online, and space is tidy.
• Manage incoming and outgoing office mail including coordination of freight shipments for various projects / events.
• Coordinate and troubleshoot office access for employees, vendors, and partners.
• Respond to facility inquiries and issues, verifying the problem, and taking the necessary corrective action to resolve in a comprehensive and timely manner.
• Coordinate facilities vendors and service providers including scheduling, as well as documenting maintenance and repair service visits for EAB and its subtenants.
• Coordinate with building management on service, security, access, and use of shared building amenities.
• Remain knowledgeable regarding all operational aspects of building systems, following protocol for effective building-specific maintenance and safety procedures.
• Manage office supplies and supply areas ensuring adequate inventory is on-hand, reordering when necessary.
• Connect with staff to build appropriate rapport; best understanding the needs, expectations, and requirements to achieve a high level of service and excellent employee experience.
• Provide support as needed for Real Estate projects and initiatives.
• Assist across all Business Solution teams, including Events and Tech Support.

Basic Qualifications:

• Education: High school graduate or GED
• 1+ year work experience
• Demonstrated success delivering service both internally and externally and record of achievement
• Proven multi-tasking skills in a fast-paced environment
• Extremely organized and detail oriented
• Ability to effectively and efficiently solve problems, identify root causes and implement solutions
• Effective interpersonal and communications skills
• Ability to lift and/or move up to 50 pounds on a continuous basis
• Capable of standing for long periods of time
• Positive, polished, poised and professional

Ideal Qualifications:

• Education: Associate degree
• 1+ year work experience in a technical and / or operational support role
• Knowledge of principles and practices of basic office management and organization
• Proven experience in facility maintenance and working with building maintenance vendors
• Experience developing personal organization tactics to meet business goals
• Proficient in Outlook, Word, Excel and familiar with Power Point
• Ability to identify and take initiative on projects
• Ability to communicate by e-mail and phone with internal and external clients
• Experience working in a team environment, as well as autonomously
• Demonstrated computer and analytical skills
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary for this role is $40,000 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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