Global ITS Data Center Operator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Global ITS Data Center Operator

Location(s): Danbury, CT

Position Overview:
The Data Center / Systems Operations Technician is responsible for ensuring the stability, availability, and performance of critical systems within the data center. This role focuses on systems monitoring, first-level troubleshooting, network availability oversight, job scheduling validation, and operational support activities. The ideal candidate is proactive, detail-oriented, and capable of working independently in a fast-paced environment.

• Monitor overall systems availability in the data center and escalate system failures to relevant support teams.
• Oversee Windows Server security patching and perform basic troubleshooting.
• Perform Windows Server decommissioning activities as required.
• Configure DHCP reservations for devices.
• Administer shared folder permissions within a Windows environment.

• Monitor and respond to Service Desk tickets via Micro Focus Service Manager.
• Process LAN ID creation, modification, and termination requests.
• Maintain accurate records of all LAN ID activities.
• Execute file restore requests based on user needs.

• Review and track system backup logs to ensure successful execution.
• Monitor Tidal Enterprise Scheduler jobs and ensure timely and successful job processing.
• Utilize PowerShell, VBScript, or similar scripting languages for routine operational automation.

• Monitor network availability as part of Network Operations Center (NOC) responsibilities.
• Perform first-level network outage checks and preliminary troubleshooting.
• Use SolarWinds Orion tools for system and network performance monitoring.

• Conduct environmental monitoring and testing, including temperature, power, alarms, and physical infrastructure checks.

• Ability to work independently with minimal supervision.
• Must be able to report to work during inclement weather.
• Hands-on experience with Active Directory.
• Strong verbal and written communication skills.
• Basic understanding of TCP/IP networking concepts.
• Experience in systems management and systems monitoring.
• Experience with Tidal Enterprise Scheduler or comparable job scheduling tools.

• Exposure to enterprise backup tools.
• Familiarity with data center operations best practices.
• Experience with incident, problem, or change management frameworks (ITIL).
• Basic scripting or automation experience beyond introductory level.

• This role requires on-site presence in the data center environment.
• May involve occasional off-hours work to support critical incidents or maintenance windows.