Enterprise Applications Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Enterprise Applications Engineer

Location(s): Atlanta, GA

Job Description:
The Enterprise Applications Engineer will be responsible for proactive monitoring, maintenance, and continuous improvement of enterprise applications. The role ensures system stability, delivers timely technical support, and partners with cross-functional teams to resolve issues, optimize performance, and improve user experience.

1. Proactive Application Monitoring: Continuously monitor application health and performance; recommend preventive measures to reduce or eliminate production impacts.
2. Issue Analysis & Resolution: Analyze, troubleshoot, and resolve issues based on shifting priorities, timelines, and available resources; ensure clear documentation of all resolutions.
3. Customer Service & Delivery Excellence: Complete tasks accurately and on time while providing exceptional service to internal stakeholders and application users.
4. Environment Management: Perform application environment maintenance activities, including patching, upgrades, environment refreshes, and routine monitoring.
5. Escalation & Coordination: Collaborate with internal teams and vendors to escalate and resolve complex issues as needed.

Candidates with experience in the following areas will be strongly preferred:

1. Azure - administration, monitoring, and application support within Azure environments.
2. Power Platform - PowerApps, Power Automate, integrations, troubleshooting.
3. Salesforce - user support, configurations, issue resolution.
4. WordPress - updates, content management, troubleshooting.
5. SharePoint - creation and updates of sites, resolving access/permission issues, content management.

• Onsite Commitment: Required; Flex onsite 2-3 days per week minimum.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.