Medical Case Manager & Educator

Health Education (35%):

Educational Group Development-

• Create, implement, and evaluate educational group activities and curriculum (over video-conferencing when necessary)
• Collaborate with external agencies to develop comprehensive curriculum across community agencies
• Post at least weekly to social media accounts, Facebook, Instagram, Twitter
• Coordinate the logistics of groups, including: venues, refreshments, and transportation
• Provide additional individual HIV/STI and/or benefits education to clients as needed
• Identify, vet, and recruit guest speakers for education groups

Program Recruitment-

• Identify and cultivate key means to recruit potential clients (cold calling, flyers, social media posts), and work with care teams to recruit additional participants
• Research and curate social media posts to engage with potential clients
• Address transportation barriers for clients, utilizing knowledge of available community programs

Monitoring, Evaluation, and Scholarship/Research-

• Evaluate program for quarterly reports, writing program narratives and analyzing data for submission to grant agencies

Medical Case Management (35%):
Client Management -
Using a positive youth development frame, case managers will empower clients by the following:

• Evaluate potential clients for eligibility criteria, including: HIV status (or relation to an eligible PLWH), income, Ryan White eligibility, and age
• Enter into a formal medical case management relationship with eligible clients and persons related to the client, if desired by client
• Conduct initial assessment and ongoing re-assessment of clients' psycho-social and economic needs
• Navigate intersectional barriers to overall client well-being through: application assistance, referrals to external programs, motivational interviewing, conflict resolution/transformation, relationship building, and resource coordination/navigation
• Conduct rapid HIV testing and linkage to care, as needed to assess potential clients' eligibility for programs
• Assist with programs and events as needed

Medical Care Coordination -

• Conduct initial assessment and ongoing re-assessment of client's medical needs and barriers to care
• Manage clients' medication and medical appointments- while coordinating with clients' care team
• Coordinate transportation to medical appointments, pharmacy, labs, and other medical services as needed
• Enroll clients into the Treatment Adherence intervention when applicable

Monitoring, Evaluation, and Scholarship/Research-

• Ensure clients are attending medical appointments and obtaining medical labs in accordance with physician recommendations
• Monitor clients' viral load, CD4 count, and appointment attendance
• Guarantee client medical care meets state program requirements for appointment and bloodwork frequency

Treatment Adherence Counseling (10%):
Treatment Adherence Intervention -
In addition to the above responsibilities:

• Evaluate current YAP clients for eligibility criteria, including: HIV status (with a viral load >200), and/or two or more consecutive missed medical appointments, and/or the client expresses a desire for additional assistance with treatment. All new clients new to YAP are enrolled without consideration for these factors
• Conduct initial assessment and ongoing re-assessment of client's barriers to treatment adherence and appointment attendance
• Manage clients' medications, and medical appointments- while coordinating with clients' care team
• Navigate barriers to treatment adherence and appointment attendance though: ensuring client medical literacy, care navigation and coordination, motivational interviewing, troubleshooting adherence issues, providing adherence tools, goal planning, and relationship building
• Contact clients weekly or monthly, depending on progression through the intervention

Monitoring, Evaluation, and Scholarship/Research-

• Monthly reporting to program leadership on client progress and enrollment

Administrative Tasks (for both above responsibilities) (10%):
Program Development and Management-

• Take part in care conferences with YAP case managers, HIV medical providers, clinical pharmacists, and clinic social workers
• Data tracking and entry into internal and external databases with a high level of accuracy
• Participation in weekly staff consultations and monthly reporting
• Assist with quarterly reporting to grantors and other funders

Community Engagement and Health Professions Learner Education (5%):

• Collaborate with other health professions learners as applicable, for example social work interns or pediatric fellows
• Opportunities for leadership positions in community committees, as desired and available

Professional Development and Continuing Education (5%):

• Attend HIV trainings and conferences as required, recommended, and available
• Maintain knowledge of (and attend training on): resources available to target populations, motivational interviewing, and treatment adherence strategies

The successful candidate will be designated as an Essential Employee. Essential Employees are expected to report to campus during a University State of Emergency (reduced operations or campus closure) unless specifically directed by the Department not to report or if directed by civil emergency or medical authorities not to report for health and safety reasons. As an Essential Employee, you must report to campus even if the closure is less than 3 days.

Location: In-Person (Minneapolis, MN)

All required qualifications must be documented on application materials

Required Qualifications:

• BA/BS degree or a combination of related education and work experience to equal at least four years
• Four years of professional experience working with youth or people living with HIV
• Must pass criminal and driving record checks
• Must use personal vehicle for client transportation and maintain comprehensive insurance

Preferred Qualifications:

• Knowledge of HIV disease
• Ability to work flexible hours including some weekends
• Cultural responsiveness while working with multicultural, low-income individuals and families
• Understand and adhere to all organizational policies regarding informed consent, privacy and confidentiality

Pay Range: $46,280 - $56,160/year; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).

The University of Minnesota Medical School

Committed to innovation and diversity, the Medical School educates physicians, scientists, and health professionals; generates knowledge and treatments; and cares for patients and communities with compassion and respect. We value excellence, inclusiveness, collaboration, and discovery.
The mission of the regional campus located in Duluth is to be a national leader in improving healthcare access and outcomes in rural Minnesota and American Indian/Alaska Native (AI/AN) communities. In partnership with CentraCare, the regional campus in St. Cloud offers a wide range of patient experiences throughout students' education in Greater Minnesota and prepares them to become exceptional clinicians and leaders for rural and immigrant populations.

Founded in 1888, the University of Minnesota Medical School has three campuses. A four-year MD program and the MD/PhD program are located on the Twin Cities campus in addition to MD programs at regional campuses in Duluth and St. Cloud.