Global Workplace Strategy Design Director (Workplace Management Lead)

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Director, Global Workplace Strategy, OP, Design & Experience - JLL

What this job involves: As a Senior Director, Global Workplace Strategy, OP, Design & Experience, you'll serve as a key member of client-facing teams, developing and implementing comprehensive workplace strategies that transform how organizations operate within their built environments. This role uniquely combines strategic consulting expertise across multiple enterprise clients with dedicated operational delivery leadership for large-scale engagements, including serving as the primary delivery leader for complex, multi-year contracts such as our Wells Fargo workplace transformation initiative. You'll act as both a trusted strategic advisor and hands-on operational leader, staying at the forefront of industry trends while managing day-to-day service execution within established SOW requirements. This position requires expertise in managing global dedicated service delivery teams while maintaining the strategic consulting capabilities to drive business development across JLL's enterprise client base. At JLL, we are collectively shaping a brighter way for our clients, and in this position, you'll leverage our culture of collaboration to drive meaningful workplace transformation through both strategic vision and operational excellence.

What your day-to-day will look like:

• Lead workplace strategy development and implementation for enterprise clients, contributing to best practice approaches, tools, and deliverables
• Provide dedicated operational leadership for large-scale client engagements, managing day-to-day service execution across workplace strategy, design management, and experience services
• Oversee multidisciplinary teams of 45+ professionals globally ensuring seamless service delivery
• Manage space data integrity across enterprise platforms including ServiceNow, SAP, and CAFM systems
• Execute change management programs for major workplace transformation initiatives, including stakeholder engagement and adoption metrics tracking
• Facilitate client workshops and presentations, articulating workplace concepts and strategies to executive stakeholders
• Oversee complex service streams including space data management, reservation system administration, internal rent allocation, and workplace analytics

Required Qualifications:

• Bachelor's degree with 10-12+ years of experience in workplace strategy, consulting, corporate real estate, facilities management, project management, human resources, organizational development, or change management
• Minimum 3-5 years leading workplace transformation programs for enterprise clients with contract values of $2-3M+
• Working knowledge of enterprise platforms including ServiceNow, SAP, and Computer-Aided Facility Management (CAFM) systems
• Outstanding written and oral communication skills with proven ability to present to executive-level audiences
• Hands-on experience with dedicated staffing models, fee-at-risk arrangements, and performance-based contracts
• Strong analytical capabilities to interpret research data and synthesize findings into meaningful, actionable workplace strategies
• Proven track record managing both offshore and domestic team members simultaneously

Preferred Qualifications:

• MBA, advanced degree, or relevant professional certifications (CoreNet Global, IFMA, WELL AP, LEED AP, PMP)
• Financial services or banking industry experience, particularly with complex regulatory environments
• Workplace program implementation experience in corporate settings, working alongside cross-functional teams including real estate, facilities, IT, HR, and Finance
• Experience with change management methodologies and organizational development principles
• Background in space planning, interior design, or architecture with understanding of design standards and fit-out processes
• International workplace strategy experience or familiarity with global workplace standards
• Active participation in industry organizations such as CoreNet Global, IFMA, or similar professional associations

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.