Product Manager - Customer Experience (CX)

The Impact You Will Have

Blue Cross Blue Shield of MN is hiring a Product Manager - Customer Experience (CX) to join our Navigation Portfolio Team. This role is responsible for overseeing feature delivery, coordinating priorities among multiple teams, organizing workflow within an agile environment, and ensuring seamless execution. Key duties include partnering with development teams to devise technical solutions, managing issues comprehensively, and collaborating across teams to deliver features and establish prioritized roadmaps. The position also contributes to the advancement of strategic initiatives that span several teams.

This role requires strong organizational and communication skills, with the ability to work cross-functionally and manage competing priorities. The ideal candidate has 3+ years of experience balancing feature development and bug-related fixes between multiple stakeholders and product teams. Experience with Agile delivery and Scrum practices, especially in collaboration with engineering teams, is highly valued.

Your Responsibilities

• Acts as voice of customer and evaluates existing products and competitor and industry data to improve existing market/product lines and make recommendations on new opportunities.
• Ensure presentations, communications, and implementation of all phases of product development are being done.
• Reviews, analyzes, and makes recommendations on actions for existing products.
• Investigates market opportunities and effect on market for existing and new products.
• Engage with Product Owners to help develop short-term and long-term Market/Product Strategy Roadmaps
• Determines customer needs and preferences through research and analysis of industry technology, current processes, and other methods.
• Responsible for supporting the Product Lifecycle Management process to monitor product performance (clinical, financial, and operational) across all markets, as well as a competitive analysis research for benefits, market and regional data and trends.
• Actively look for opportunities to create product innovation
• Accountable for highlighting strategic capabilities for Product/Business line and tracking current state vs future vision for the capability (Leading, Above Market, Market, Below Market & Missing).
• Provide input into funding needs to create, support or accelerate Market/Product line strategic growth or cost control outcomes.

Required Skills and Experience

• 3+ years of Product Management and/or Product Ownership experience. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Aptitude for independent strategic thinking as well as the ability to identify, leverage, and execute best practices while demonstrating a continuously innovative mindset.
• Critical strategic thinker / problem solver willing to take initiative with minimal direction.
• Exceptional communication skills (verbal and written) and executive presence.
• Proven strategic product development ability
• Strong written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties
• Exceptional leadership skills
• High School diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Organized and detail-oriented; able to manage multiple priorities in fast-paced environments.
• Proven experience collaborating across cross-functional teams.
• Skilled at balancing competing requests and making trade-offs.

• Demonstrated ability to take ownership, plan efficiently, and drive issues to resolution.
• Agile Delivery Experience - Familiarity with Scrum methodology; experience as a Scrum Master or working on Agile teams.
• Experience prioritizing features and bug-related fixes, especially when multiple stakeholders advocate for competing priorities.
• Experience working closely with engineering teams or strong technical acumen.

Compensation and Benefits:

Pay Range: $88,600.00 - $117,400.00 - $146,200.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week - most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.