Order Handling Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #Li-Onsite

This role is contributing to the Electrification business in Distribution Solution division at Nashik, India.

You will be mainly accountable for:

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.

• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.

• Acting as the first port of call for customers' queries and orders and ensuring the resolution of customer issues.

• Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Our team dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• You are immersed in Order Management function in switchgear industry

• You must have 2 to 5 years' experience in end to end Order Execution.

• You should have experience in creating and processing customer orders, managing dispatch activities with payment follow-ups, and coordinating with logistics teams to ensure timely deliveries.

• Possess an enhanced knowledge of SAP OR ERP Tool

• Degree in Diploma OR B.E. in Electrical or Mechanical Engineering (full Time)

• You are at ease communicating in English & collaborating with cross-functional Team

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

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