Customer Service Representative

SUMMARY:

The Customer Service Team delivers MCCs World Class Service model by providing clear, concise, and timely information regarding our customers' purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills.

Why work at MCC:

• Competitive Compensation
• Generous benefits package including medical, dental, vision, disability, life insurance, and 401(k)
• Paid Holidays: New Year's, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

RESPONSIBILITIES:

• Provide World-Class Customer Service
  
  
  
  • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
  • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
  • Investigates the customer's issues and seeks information about the underlying needs of the customer beyond those initially expressed.
  • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
  • Committed to expanding their knowledge of Fort Dearborn Company's products, services, and solutions.
  
  
  
  
• Work collaboratively within the plant
  
  
  
  • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a "good team player" by assisting other people within the plant when needed.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
  
  
  
  
• Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
  
  
  
  • Accuracy of orders and releases entered
  • Volume of orders and releases entered
  • Timeliness of orders and releases entered
  
  
  
  

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