Equipment Service Technical Training Manager

Coke Florida is searching for a Manager, Equipment Services Technical Training based out of our Tampa area office.

What you'll do:

As a Manager, Equipment Services Technical Training at Coke Florida, you will be responsible for developing and delivering the training plan for the Equipment Services Team. This will include designing training materials, creating training videos, leading and developing instructor lead training. This role will require travel across Coke Florida territory.

Roles and Responsibilities:

• Capable of developing and delivering technical equipment training plan, track progress, design technical training materials, creating training videos, develop and delivering instructor led technical and customer relations training.
• Provide hands-on technical support, mentorship, training, and guidance to individual service technicians as well as in a group setting
• Provide hands-on technical support and equipment applications training and guidance for sales associates both individually and in a group setting
• Build a positive learning and working relationship with service technicians and sales partners
• Ensure technicians demonstrate the hands-on aptitude to provide basic troubleshooting ability for relevant equipment
• Serve as technical expert on various dispensing, bar and restaurant equipment
• Deliver virtual and in-person learning experiences using the latest technologies and learning methodologies
• Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps
• Conduct technical ride-with equipment service personnel to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences
• Partner and collaborate with senior business leaders to understand and impact various performance metrics related to equipment service technical performance
• Role is accountable for assigned service performance development and improvement
• Role is responsible for class preparation to include equipment setup, parts orders, training material preparation and lodging coordination
• Track and maintain training records
• Coordinate training efforts with Coca Cola NAOU and CDE suppliers
• Collect and implement training programs necessary for equipment certifications as required by customers.
• Prepare detailed work instructions, training documents, and technical reports as required.
• Maintain the Maintenance Library by updating equipment files, manuals, drawings, and BOMs.

For this role, you will need:

• 8+ years of direct technical experience with beverage dispensing equipment or demonstrated technical expertise in similar areas
• 5+ years of direct experience in individual and group coaching and facilitation in-person and in a virtual setting
• 3+ years of experience with data analysis and performance improvement plan or learning plan development
• Required to maintain latest certifications on all essential equipment applications
• Computer literate, Microsoft Office, PowerPoint, Excel, Word, and applications associated with technical training, attendance tracking and material development.
• Must have driving record with no major moving violations in the last three (3) years*

*Major moving violations include, but are not limited to, leaving the scene of an accident, driving under the influence, and reckless driving. Minor moving violations include, but are not limited to, speeding, driving too close, failure to stop, and improper lane changes. Driving records, including minor moving violations, will be evaluated according to Coke Florida guidelines to determine eligibility for the Fleet Mechanic position.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.