Patient Service Specialist-Neurology

Description

Clerical/Administrative Support
Req #: 60258

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Specialist - Neurology Department
MaineHealth | Scarborough, ME
Location: 92 Campus Drive, Scarborough, ME
Schedule: Monday-Friday, Full-Time (40 hours/week)
Work Setting: Front Desk + Hybrid eligible after training

Position Summary
MaineHealth's Neurology Department is seeking a detail-oriented, collaborative, and patient-centered Patient Service Specialist (PSS) to join our fast-paced, high-volume outpatient practice in Scarborough. Our clinic sees up to 200 patients per day, and the PSS plays a crucial role in supporting smooth daily operations by managing scheduling, referrals, and a wide range of administrative and patient service needs.

This position sits at the front desk and serves as a primary point of contact for patients, families, and visitors. After a successful training period and demonstration of proficiency, this role is eligible for hybrid work, balancing onsite and remote responsibilities.

Key Responsibilities

• Coordinate and manage patient scheduling, including new visits, follow-ups, procedures, and diagnostic testing

• Process and track incoming referrals, ensuring timely completion and communication

• Greet and assist patients and visitors with professionalism and empathy

• Support check-in and check-out processes and maintain accurate patient records

• Answer and triage phone calls, messages, and appointment inquiries

• Verify insurance information and assist with authorization processes

• Work collaboratively with providers, nurses, and care teams to maintain efficient clinic operations

• Uphold patient confidentiality and adhere to MaineHealth policies and procedures

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

If you have questions about this role, please contact rebecca.rand@mainehealth.org