Patient Service Representative-Neurology

Description

Clerical/Administrative Support
Req #: 60226

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative - Neurology Department
MaineHealth | Scarborough, ME
Location: 92 Campus Drive, Scarborough, ME
Schedule: Monday-Friday, Full-Time (40 hours/week)
Work Setting: Onsite, Front Desk

Position Summary
MaineHealth's Neurology Department is seeking an organized, compassionate, and customer-service-focused Patient Service Representative (PSR) to join our high-volume, fast-paced outpatient practice in Scarborough. Our team supports a large and dynamic clinic, seeing up to 200 patients per day, and the PSR plays a vital role in ensuring a smooth and positive experience for every patient from the moment they arrive.

As a front-desk representative, you will be the first point of contact for patients, families, and visitors-providing excellent service while managing check-in/check-out processes, scheduling, and administrative support for the clinical team.

Key Responsibilities

• Welcome patients and visitors in a courteous and professional manner

• Manage patient check-in and check-out, verify demographics, and ensure accurate documentation

• Schedule appointments, follow-ups, diagnostic testing, and referrals

• Answer phone calls and direct inquiries to the appropriate team members

• Verify insurance and obtain any necessary authorizations

• Collect co-pays and process payments

• Collaborate closely with providers, nurses, and support staff to maintain efficient clinic flow

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

If you have questions about this role, please contact rebecca.rand@mainehealth.org