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Inspire health. Serve with compassion. Be the difference. Job Summary nder miminal supervisions, performs LAN/WAN and VOIP implementation changes related to additions and changes of equipment and configurations. This includes all routers, switches, WiFi hardware, telecommunication hardware and configurations. Provides technical assistance in identifying, evaluating, selecting, or developing voice, data, and/or video systems and procedures. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services. Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements. Designs, builds, configures, troubleshoots and integrates new and existing servers to the LCMH technical environment to provide service enhancements, application deployments and infrastructure upgrades. Loads software and hardware patches which provide upgrades, fixes and enhancements to the server environment. This position diagnoses and corrects issues and is responsible for monitoring performance and system usage on a daily basis. Interacts with IT staff, vendors and customers regarding ongoing network and system administration activities. Works on tasks as assigned during project work and assists Help Desk staff as needed for trouble ticket resolution and provice desktop support. Provides on call support as scheduled.
Essential Functions
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference Designs, implements, and optimizes the company's network infrastructure, including LAN, WAN, VPN, and wireless networks. Configures and maintains network devices such as routers, switches, firewalls, and wireless access points. Ensures that network configurations are up to date and optimized for performance and reliability. Diagnoses and resolves network issues involving hardware, software, or connectivity problems. Implements network security protocols, firewalls, VPNs, and other security measures to safeguard the network from cyber threats. Monitors network performance using various tools and metrics to ensure optimal performance. Analyzes traffic patterns, identify bottlenecks, and take corrective actions to improve efficiency and reduce latency. Maintains clear and detailed documentation for network configurations, diagrams, and updates. Generates and presents network performance reports to management, highlighting areas of improvement and progress. Collaborates with IT teams, vendors, and external contractors to ensure network reliability and support. Provides technical support for network-related issues and assist other departments with networking-related challenges. Plans and executes network upgrades ensuring minimal downtime to support growth as business needs evolve. Identifies and resolves network bottlenecks, security vulnerabilities, and other issues. Works with other IT teams (systems, database, etc.) to integrate network solutions with other systems. Documents all network configurations, changes, and updates in a clear and accessible manner. Available onsite or remote during scheduled or unscheduled network maintenance and outages to assist in new implementations and upgrades. Shares On-Call rotation duty Performs other duties as assigned.
Supervisory/Management Responsibilities
Minimum Requirements
Education - Bachelor's degree in a related field of study Experience - Two (2) years network experience to include Network Infrastructure with familiarity of routing, switching, wireless, and security systems.
In Lieu Of
In lieu of the education and experience requirements noted above, an equivalent combination of work/academic experience may be considered (i.e., HS diploma and six years of experience, Associate degree and four years of experience)
Required Certifications, Registrations, Licenses
Valid driver's license, an acceptable motor vehicle record as defined by the Acceptable Motor Vehicle Record (MVR) Chart, and proof of auto insurance. Professional certifications such as Cisco Certified Network Professional (CCNP), CompTIA Network+, Certified Information Systems Security Professional (CISSP), or similar preferred.
Knowledge, Skills and Abilities
Demonstrates thorough knowledge of at least three of the listed Network Technologies including Routing, Switching, ACI, VPN (Site to Site and Client), Firewall, DNS, DHCP, Load Balancers, Wireless, Identity Services, Intrusion Detection Systems, Authentication Systems, Data Center Technologies, Packet Capture and Analysis, IPV4 and IPV6, Unified Communications, and VoIP Technologies, Packet Analysis - the ability to troubleshoot complex network issues using network protocol analyzers. Knowledge of networking protocols and services such as TCP/IP, DNS, DHCP, HTTP/S, VPNs, BGP, OSPF, etc. Direct experience with network hardware such as routers, switches, firewalls, load balancers, and wireless access points. Proficiency in network security concepts including firewalls, intrusion detection systems, VPNs, and encryption protocols. Experience with network monitoring tools (e.g., Wireshark, SolarWinds, Nagios, PRTG) and diagnostic tools (ping, traceroute, etc.). Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and explain technical concepts to non-technical stakeholders. Analytical and troubleshooting skills. Ability to prioritize tasks and manage multiple projects simultaneously.
Work Shift Day (United States of America)
Location Greenville Memorial Med Campus
Facility 7001 Corporate
Department 70019139 ITS Network Services
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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