Implementation Operations Analyst

Navitus Health Solutions is seeking an Implementation Operations Analyst to join our team!

The Analyst, Implementation Operations supports the development and maintenance of implementation processes, tools, and systems. This role analyzes data to identify trends and collaborates with internal teams to ensure operational compliance and support business development efforts. The Analyst contributes to process improvements and assists in resolving implementation-related issues under the guidance of senior team members.

Is this you? Find out more below!

How do I make an impact on my team?

Support the creation and delivery of the department roadmap by contributing data and coordinating with stakeholders
• Maintain and update implementation processes for assigned lines of business
• Create and maintain implementation tools and training materials as directed
• Recommend areas for automation and support implementation of efficiency improvements
• Generate and maintain reports for leadership review
• Deliver training sessions and update materials as needed
• Report team metrics including but not limited to the following - Performance Guarantee, weekly client status report, Pre and Post Go Live Client Status report, Post Go Live issue resolution Management
• Maintain understanding of systems to support business objectives
• Support resolution of business and technical issues, documenting potential root causes and preventative actions
• Seek opportunities to initiate and manage projects to improve existing processes, delivering enhanced quality and efficiency companywide
• Work with end users to understand needs, make recommendations, and incorporate processes (workflows, tasks, and dashboards)
• Monitor compliance metrics and report discrepancies
• Participate in internal process audits, assist in root-causing issues, and support capacity to demand initiatives
• Other duties as assigned

What our team expects from you?

• Bachelor's degree in business, healthcare administration, or related area; or equivalent work experience required
• 2+ years of experience with continuous improvement, data analytics, documentation/training, implementation, or account management required
• Knowledge of Navitus or healthcare industry required
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!