Contingent Customer Service Rep
 Advantage xPO | |
$17.00-$17.00
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 United States, Ohio, Ohio | |
 Dec 15, 2025 | |
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Shift: 8:00am - 5:00pm. Will need to work Mon/Fri/Sat and will have rotating days off - will be somewhat flexible.
Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! We are seeking a dedicated and customer-focused Consumer Service Coordinator to join our team. In this role, you will be the first point of contact for customers, resolving issues, providing order support, and fielding product and general lawn and garden care questions. You will communicate via phone, email, chat, and other digital channels to provide timely and effective support, and will use Salesforce to manage customer interactions efficiently, track issues, and provide a seamless service experience. This position is fully remote. In this role you will: -Primary take customer calls and provide accurate, satisfactory answers to their queries and concerns. -On occasion, may assist consumers via, chat and email, ensuring a prompt and professional experience. -Provide expert advice on lawn and garden products, maintenance, and care solutions. -Troubleshoot product issues and provide step-by-step guidance for customers. -Resolve customer complaints efficiently, escalating complex issues as needed. -Process orders, returns, and warranty claims accurately and efficiently. -Use Salesforce to document customer interactions, track resolutions, and identify trends for service improvements. -Meet or exceed performance metrics, including response times and customer satisfaction scores. -Collaborate with other departments to ensure seamless customer experience. -Stay updated on company policies, promotions, and product offerings. -Follow company guidelines and compliance regulations while handling customer data. Ideal Candidates Will Have: -Experience: 1+ years in customer service, preferably in a call center environment. -Technical Skills: Proven ability to comfortably navigate multiple systems simultaneously while also interacting with consumers. Familiarity with Salesforce (or similar CRM system) preferred. -Communication: Strong verbal and written communication skills. -Problem-Solving: Ability to troubleshoot issues and provide effective solutions. -Customer Focus: Passion for delivering excellent customer experiences. -Organization: Strong attention to detail and organizational skills. -Flexibility: Willingness to work flexible schedules, including evenings, weekends, and holidays. Some other nice to haves: -Personal or professional knowledge of or interest in lawns and gardens After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAdvantage xPO matches skilled talent with top employers across a wide range of industries. Let's find the right fit for you. Advantage xPO is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage xPO offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage xPO is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. | |