Genesis10 is currently seeking a Technical Support Analyst Consultant with our client in the transportation industry in their Forest Park, GA location. This is a 12 + month contract position.
Description:
Seeking a Technical Support Analyst Consultant
Our client is on a journey to becoming the best IT organization in the airline industry, a journey of transformation. They are changing the way we do business from top to bottom as we strive to create meaningful and innovative solutions and are looking for team members to help us realize our vision.
Responsibilities:
- Maintain and communicate operations project status and issues
- Understand business and technical requirements
- Manage IT hardware procurement activities
- Partner with external suppliers, Supply Chain Management, Field Operations Project coordination, and the IT Logistics team to fulfill equipment requests
- Follow procedures to ensure suppliers can be paid for products and services
- Assist suppliers with addressing payment issues
Requirements:
- High School Diploma, GED or High School Equivalency
- Embrace diverse people, thinking, and styles
- Prioritize safety and security of self and others
- Have a proven record of successfully achieving objectives
- Excellent organizational skills Learn quickly and adapt to change
- Perform tasks accurately
- Detail-oriented, resourceful, and a self-starter
- Excellent customer service skills Meet deadlines
- Maintain composure in stressful situations
- Exposure to ServiceNow platform lists, menus, and request management capabilities
- Proficient at managing large volumes of tasks and prioritizing work
- Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
- Proficient with Microsoft Sharepoint
- Communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
- Involves being widely trusted, being seen as a direct, truthful individual who can present the unvarnished truth in an appropriate and helpful manner, keep confidence, admit mistakes, and not misrepresent him/herself for personal gain
- Work well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defining success in terms of the entire team through mentoring and knowledge transfer
- Demonstrate a commitment to increasing knowledge and skills in current technical/functional area, keeps current on technical developments, stays informed about industry practices, and knows how to apply relevant technical processes to appropriate business needs
- Demonstrate knowledge of policies, general practices, procedures, etc. relevant for the area in which the individual works
- Successfully, professionally, and diplomatically interact with others and develop
- relationships with people who have varying styles, levels in the organization, and knowledge of IT
- Work on getting things done both through formal channels and the informal network, understands the origin and reasoning behind key policies, practices, and procedures, and understands the Delta culture
- Use rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn't stop at the first answer
- Maintain a positive attitude oriented towards creating solutions and developing new approaches, doesn't let distractions get in the way, isn't overwhelmed with problems/issues
Desired skills:
- BS or BA degree in Business or Information Technology with two (2) or more years of relevant experience with previous airline industry experience
- Proficient at making and conducting effective presentations
- Familiarity with Ariba procurement processes
- Proficient with ServiceNow request management and asset management functions
- Proficient at creating ServiceNow reports
- Familiarity with SAP
- Proficient with advanced Excel capabilities
- Proficient at creating process flows with Microsoft Visio
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Genesis10
life insurance, 401(k)
Dec 16, 2025