Empower System Administrator

At OnPath Credit Union, we share a passion for delivering exceptional service.

Your primary role will involve building relationships with our members, offering personalized solutions and identifying opportunities to help them achieve financial success.

If you thrive in an environment with team members who truly enjoy what they do and you are sales driven and motivated to succeed, then OnPath is the place for you!

Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune, we offer:

* Competitive Compensation

* Impressive Benefits Package including Medical, Dental, Life Insurance, and 401(K) Plan

* Paid Vacation, Wellness, Sick Time, and more!

Interested? Become part of the OnPath team that believes exceptional service defines the core of who we are.

Our Mortgage Department is looking for an Empower System Administrator to join our team! The salary range for this position is $96,137.75 to $144,206.63 based on skills and experience. This position is classified as Remote.

SCOPE:

As a dedicated member of the OnPath FCU team, this role performs a variety of tasks that in partnership with the surrounding departments, provides cost effective financial services for the benefit of our members who are our primary focus. Our core values are what make us E.P.I.I.C. We are Empathetic to the vast situations and needs of our members and to each other. We are Passionate about the financial growth and success of our members. We are Innovative in our ideas and goals to remain at the top of our class in financial services. Our Integrity is not an option. We require our employees to be honest and have strong moral principles. We are Committed to our promise to be the best financial advocates for our members and the communities we serve.

Responsible for providing dedicated support for the loan origination system and managing related critical initiatives. Perform day-to-day administrative functions for Empower while following best practices for security and system management. Analyze system configuration and provide recommendations for optimization and adherence to best practice and/or established development standards. Will be involved throughout the solution development lifecycle as the requirements subject matter expert and expected to take responsibility and ownership for the requirements artifacts produced. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

MAJOR DUTIES AND RESPONSIBILITIES:

Responsible for Empower system configuration to ensure system performs as required. Verify, manage, administer, communicate, and resolve system issues.

Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality solution throughout the project.

Coordinate with internal business partners for updates and customizations.

Analyze software upgrades and what effects they have on the department prior to implementation.

Address system changes and procedure changes with Operations and other required internal teams.

Build and maintain technical relationships with internal and external teams.

Effectively communicate technical proposals to team members and management.

Develop and maintain Empower documentation for development standards, processes and procedures.

KNOWLEDGE AND SKILLS

Five years to eight years of similar or related experience, including preparatory experience.

A college degree.

Bachelor's degree in business, computer science, information systems or analytical techniques preferred, or equivalent work experience.

The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

* Five plus (5+) years of Empower system administration experience required including configuration, testing, triage and release management with Empower SaaS application.

* Strong Empower knowledge around:

-LOS: Setups, Mapping Trees, Workflow Designer, Document Designer, Orchestration Engine, Migration Center

-POS: Borrower & Loan Officer Portals

-Integrations/Services/AI: Exchange, API/Development Work, AIVA

-Docs/eClosing: Wolters Kluwer

-Product & Pricing: Optimal Blue, Native PPE

-Reporting: AIVA

-Task/exception-based workflow knowledge preferred

* Familiarity with Empower integrations to external systems.

* Strong working knowledge of mortgage and consumer (home equity) loan manufacturing processes from origination to post-closing.

* Knowledge of business analysis process and definition of software requirements; familiarity with relational database and client-server concepts.

* Intermediate Microsoft Office technical skills.

* Strong analytical and problem-solving skills, with the ability to perform complex business and product requirement analysis and then translate them into configuration specifications.

* Ability to understand complex problems and to collaborate and explore alternative solutions.

* Ability to make decisions that have significant impact on the department's credibility, operations, and services.

* Adaptability to adapt to rapidly evolving business priorities and direction.

* Experience must include working independently on large and complex projects that built or enhanced production systems.

ADA Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OnPath FCU is an EOE/M/F/Disability/Veteran