New

Senior Specialist, Customer Strategy

Zoro Tools
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Illinois, Lake Forest
Dec 18, 2025
Work Location Type:Hybrid Req Number 326043 About Grainger W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com. Compensation The anticipated base pay compensation range for this position is$93,000.00 to$154,900.00. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger's benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details The Senior Specialist, Customer Strategy is responsible for researching attractive business opportunities for Grainger and help develop customer strategies to drive incremental growth. This role supports the development of execution plans and coordinates with business units to implement strategic objectives. Partners with cross-functional teams responsible for executing a variety of customer growth tactics within the identified opportunity, including (but not limited to) product assortment changes, pricing adjustments, customized marketing campaigns and sales force education. This is a hybrid position that is onsite in Lake Forest 3 days a week. You Will Monitor emerging threats / opportunities in the market and conduct research to stay ahead of market trends and provide insights that will inform strategic decision-making Identify and research attractive new business opportunities (e.g., industries, customers, products) and support development of customer strategies to drive incremental growth Analyze complex data and translate findings into actionable insights. Synthesize research and data analysis findings into presentations that articulate key elements of the strategy and go-to-market execution plans. Partner with cross-functional teams (e.g., Merchandising, Coverage, Marketing, Sales Enablement, Sales) to implement growth opportunities to drive growth via improved offer (e.g., product, price, service) or tailored go-to-market touches (e.g., coverage, sales, marketing) You Have Bachelor's Degree or equivalent experience in Business, Finance, Economics, or a related field 3+ years of experience in a strategy-oriented role. Experience working in large B2B businesses, ideally focused on the industrial supply MRO market. Experience with researching industries and customers to synthesize findings to contribute to the development of customer strategies. Experience with analytics, including gathering, interpreting, and synthesizing data to generate actionable insights that inform strategic business decisions. Experience leading projects and influencing cross-functional stakeholders to prioritize and execute initiatives. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.