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Assistant Director - Employee Services Center

Texas Tech University
United States, Texas, Lubbock
Dec 20, 2025
Lubbock Assistant Director - Employee Services Center 43293BR Human Resources Position Description Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained. About the University Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories. About the Department and/or College Human Resources is dedicated to assisting all employees to successful outcomes and utilization of benefit and retirement programs. The benefits team provides support to all phases of the employment lifecycle, realizing the intricacies regarding enrollment options and stipulated timelines. Texas Tech University recognizes the value created by comprehensive benefits programs. Major/Essential Functions Managing the daily benefits operations, you will provide support and collaborate with other team members, management, and outside agencies to ensure successful utilization of all available insurance and retirement benefits by: Overseeing and supervising the daily operations of the Employee Services Center (ESC), to include employee benefits (insurance and retirement) education and enrollment Ensure accurate insurance and retirement eligibility determination for all employee types and job status changes Create and maintain employee benefit material and presentations ensuring they are accessible, accurate, and compliant Assist retiring faculty and staff with the retirement process, serving as a liaison with multiple state agencies and retirement vendors Serve as an escalation point for review of complex or sensitive insurance or retirement issues Ensure compliance with state benefit laws, IRS regulations, and internal policies Assist with maintaining benefit policies, procedures, and internal controls Lead and train benefit coordinators, including work allocation and execution, customer service and accuracy standards, and performance management Knowledge, Skills, and Abilities Knowledge of HR concepts, principles, and practices Understanding of benefit related laws, specifically with insurance and retirement Analytical ability for logical thinking and problem solving, acting with a sense of urgency Excellent written and verbal communication and interpersonal skills Ability to create and present clear, concise, and professional insurance/retirement presentations to various size audiences Ability to use a personal computer; Microsoft Office suite, and other office equipment Required Qualifications Bachelor's degree in Human Resources, Business, or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis. Preferred Qualifications SHRM or HRCI certification Previous supervisory experience State of Texas insurance and retirement benefits knowledge Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Does this position work in a research laboratory? No Required Attachments Cover Letter, Professional/Personal References, Resume / CV Job Type Full Time Pay Basis Monthly Job Family Human Resources Job Sub Family Benefits Annualized Pay Range $65,200 - $84,800 - $104,300 Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. Travel Required Up to 25% Shift Day Grant Funded? No EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.