Parole Communications Operator

If you have a passion for communication and a background in clerical work, this could be the perfect opportunity for you. The Department of Corrections (DOC) is seeking an individual who is motivated, detail-oriented, and has experience in clerical work to join our team as a Parole Communications Operator at the Parole Board Communications Center Division. This is an exciting chance to apply your skills and advance your career. Do not miss out on this opportunity to embark on a new journey with us!

Senate Bill 411 merged the Department of Corrections and the Board of Probation and Parole. This position is within the Department of Corrections.

As a Parole Communications Operator, you will play a crucial role in ensuring smooth operations and efficient communication within a 24-hour operations monitoring center. Your duties will include receiving, interpreting, transmitting, and coordinating communications and activities for parole supervisory staff. Your duties will also involve prioritizing and responding to various electronic messages, including urgent and emergency ones. Additionally, you will be responsible for relaying messages to parole supervisory staff and evaluating alerts and data related to potential violations by offenders under electronic monitoring. It will be your responsibility to maintain accurate records and logs of Parole Board and Department of Corrections applications on personal computers, as well as operate and monitor various communications devices such as two-way radios, telephones, and facsimile machines. Your role is essential in ensuring the safety and security of the community and the effective functioning of the criminal justice system.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours will be discussed at the time of interview. This is a 24/7 operations unit and the work schedule includes varying shifts and days off.
• This position is deemed essential in accordance with policy 04.01.01 Section 48 Early and Full-Day Closings. You will be considered an essential employee who reports to work during early dismissals and full-day closings.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $48,968.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of clerical experience; or
• An equivalent combination of experience and training.

Special Requirement:

• You must obtain CLEAN and JNET certification within three months of employment and maintain these certifications for the duration of employment in this job.

• Successful completion of basic training in Elizabethtown, PA is required.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.