Wellness Center Compliance Manager-11-037-SC/Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Wellness Center Administrator Program Manager oversee all non-clinical and administration and grant compliance aspects of the Wellness treatment program which is comprised of the Veterans Grant & Per Diem Treatment program, and Drug Medi-Cal Substance Use Disorder (SUD) This includes but not limited to overseen billing, reporting, and grant compliance, in addition to completing intake process, as well as state licensing and certification compliance This position also requires providing technical support and training on quality assurance for clinical and non-clinical staff to ensure program legal compliance are meet.

Essential Functions

• Day to day management of a 75-bed state-licensed residential substance abuse treatment program within a 500-bed shelter and transitional living facility for single adults experiencing homelessness.
• In collaboration with the Clinical Director, assure contract compliance is met through appropriate implementation and documentation of the provision of evidence-based treatment practices for persons with substance use disorders, including persons who are dually diagnosed with co-occurring mental illness (including persons with the conditions of schizophrenia, major depressive disorder, PTSD, and/or serious impairments in the areas of work, family relations, thinking ability, or mood).
• Ensure all program activities are aligned to achieve program goals stipulated in funder contracts, and individual recovery goals of participants.
• Work with the Clinical Director to design, implement, monitor, and evaluate clinical and operational aspects of the residential treatment program.
• Schedule and conduct intake assessments to maintain program census at no less than 80% occupancy.
• Develop outreach strategies to increase program entry amongst participants in the community.
• Oversee program revenue income and expenditures, including working with the Business Manager to prepare periodic funder invoices and financial/programmatic reports, and perform budget management activities.
• In collaboration with the Clinical Director, recruit, hire, train, supervise, and manage a performance disciplinary action to supervised staff. Conduct regular staff performance evaluations and provide monthly one-on-one supervision to subordinate staff.
• Supervise and ensure program staff are equipped with the appropriate skills and resources for carrying out their job functions.
• Enforce program rules and regulations; ensure protocols are in place for HIPAA compliance and participant confidentiality.
• Ensure participant crisis intervention support is handled by appropriate staff, as needed, including outside of normal working hours to the Clinical Director, on call clinical staff, or appropriate external support networks.
• Help create and maintain a therapeutic environment in which participants are viewed and understood in the context of their experience and are assisted in addressing the underlying causes of their substance abuse issues and homeless condition, with the ultimate goal of assisting participants transition successfully to permanent housing upon program completion.
• Implement and maintain direct outreach activities to maintain program census at no less than 95% capacity.
• Develop and actively maintain meaningful collaborations with other service providers, agencies, and organizations to support participant and program goals and to ensure participants have access to a broad range of services.
• Manage government grants and contracts for services to support the ongoing viability of the program, including collaborating with funders, preparing regular programmatic reports, and working with the Business Manager to prepare fiscal reports/invoices.
• Collaborate as a member of the Bell Shelter management team, supporting management staff and ensuring adequate staff and participant supervision is always provided. Present an appropriate image and serve as a role model to represent an image and work style that reflects Salvation Army values and culture.
• Ensure all programming and services, mandated reporting to government agencies, and general program operation function appropriately and according to best practices.
• Ensure all Wellness Center staff are and remain properly registered, certified, or licensed; maintain updated copies of relevant documentation, including code of conduct from relevant agency, in employee files and in a master file.
• Ensure all county and state training requirements, including annual HIV/STD training, are met by Wellness Center staff on an ongoing basis and that copies of all required trainings are present in employee files.
• Ensure that no medication, other than approved medication, is kept by clients in bed/locker areas, and ensure random surprise inspections are conducted to reinforce this policy.
• Ensure the medication rooms are compliant with all contract and state licensing requirements.
• Ensure all Wellness Center staff have and maintain up to date status on health screening forms, TB tests, First Aid/CPR certification on an ongoing basis; maintain updated copies of relevant documentation in employee files and in the master program file.
• Perform at least monthly audits of participant charts to ensure compliance with federal, state, and local laws and regulations.
• Perform all other assigned tasks as required by the Clinical Director, Facility Director, and/or their designees.

Pay Rate: $80k-$90k

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. Ability to drive to or access transportation to required off-site events, meetings, and trainings.

Minimum Qualifications

• Bachelor's degree in business management, social sciences, or related field required. Master's degree is preferred.
• Alcohol and Drug Counselor Certification or License preferred.
• At least 2 years of experience designing, implementing, managing, and monitoring social service programs. At least 2 years of experience managing, supervising, and training subordinate employees.
• At least 2 years of experience in managing contracts and/or government grants, including programmatic and financial reporting.

Skills, Knowledge & Abilities

• Excellent management, communication (verbal and written), prioritizing, and problem-solving skills.
• Ability to plan, make sound decisions, and successfully lead others.
• Able to gather data and prepare documents for program grant reporting.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) applications.
• Strong knowledge of electronic health records (EHR), such as Sage, HMIS.
• Strong time management & organizational skills.

At least 2 years of experience in managing contracts and/or government grants, including programmatic and financial reporting. (required)
At least 2 years of experience managing, supervising, and training subordinate employees. (required)
At least 2 years of experience designing, implementing, managing, and monitoring social service programs. (required)
Alcohol and Drug Counselor Certification or License preferred. (preferred)
Master's degree is preferred. (preferred)
Bachelor's degree in business management, social sciences, or related field required. (required)