Donor Services Director

Job Title: Donor Services Director

FLSA Status: Full Time - exempt
Reports to: Director of Development

Schedule: Exempt, Full Time

Rate of Pay: $85,000 - $95,000 annually (depending upon experience)

Closing Date: 12/31/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

The Donor Services Director will:

• Manage the relationship with the direct marketing vendor and other partners to oversee Direct Marketing strategy and implementation for the Intermountain Division.
• Research, analyze and compare strengths of various vendors using market testing and related tools to ensure that the best possible materials and strategies are being utilized.
• Direct and delegate coordination with THQ Donor Management (THQ) and Divisional Finance Department (Finance) to provide administrative and development oversight of the donor database, ensuring accuracy of data, systems, and controls in accordance with TSA policy and governing laws.
• Support Donor Database Manager in coordination with THQ & Finance to ensure the efficient, effective and productive performance of the centralized donor management database systems, associate software, records and files, including database cleanliness.
• Be responsible for the effective campaign analysis component of the database.
• Be the primary liaison to work with corps officers and staff to expand marketing opportunities which will best fit their local needs.
• Provide technical leadership and functional guidance of donor management systems and compliance with TSA policies.
• Provide supervision, guidance, training and support to the Donor Services Manager and Donor Database Manager.

Essential Duties and Responsibilities

• Support Donor Services Manager in all phases of donor care services. This will include advising on the implementation and management of systems, controls and procedures to ensure timely mailings of donor materials.
• Coordinate, manage and participate in donor mail processing, ensuring the accuracy and efficient processing of the posting/receipting of donations and ongoing maintenance of donor files.
• Establish and achieve/exceed departmental income targets and objectives by prioritizing related programs, training and managing use of personnel, delegating tasks, and evaluating progress regularly. Provide direct marketing strategies and income targets to support the overall vision and goals of the Development Department.
• Supervise the Divisional direct marketing mail appeal initiatives, coordinate the remit processing, donor database maintenance, production of receipts and acknowledgement letters and ensuring recording procedures are correctly maintained.
• Support the Donor Database Manager in research, develop and maintain tracking system of donor profile information for use as donor cultivation reference material. Coordinate appropriate research as instructed but the Director of Development in conjunction with other development disciplines. This will include the use of Donor Search as well as additional resources.
• Develop and supervise staff with the responsibility for accurate maintenance of the donor mail files and for providing responses to donor inquiries. Provide leadership, guidance, and council, including answering procedural questions and setting objectives and goals.
• Work closely with and provide support to corps officers and program directors on the concepts and strategies for an effective direct marketing mail appeal program, issuing reports and analyses of performance to ensure maximum return on investment.
• Assist corps officers and development professionals with the creation, layout and production of localized mail appeal letters and other initiatives in support of the development departments integrated marketing efforts.
• Implement methods to maximize efficiency and production of the direct mail operation.
• Manage income code generation, create file selections for each appeal, oversee gift acknowledgment, and work in conjunction with other Development staff for special mailings and invitation lists.
• Maintain campaign management function of database to provide accurate tracking of communications within individual donor records. Coordinate and implement upload files.
• Make recommendations to the Development Director for improvements to efficiencies in systems and procedures to enhance overall effectiveness, productivity and increased income for the annual fund development discipline.
• Represent the Intermountain Division on all issues pertinent to Donor Management, liaising with Territorial Headquarters as needed.
• Provide input to database issues and other computer software used in support of the donor management and direct marketing appeal processes.
• Develop and implement an annual business plan with goals and associate departmental and mail appeal budgets.
• Research vendors and mail houses to ensure the best available material is used to solicit gifts and ensure invoices are accurate and promptly paid.
• Work closely with IT and other specialists in developing and maintaining all systems, programs and software to ensure maximum efficiency and reliability of all programs, making recommendations for improvements and upgrades as necessary.
• Using the various database and reporting programs, develop and utilize complex analytical processes to provide meaningful data for effective business decisions.

Education and Experience

Bachelor's degree in business administration, Marketing or related field from an accredited college or university or related work experience and specialized training in Fundraising Management; three to five years of progressively responsible experience in fundraising, management or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Knowledge, Skills and Abilities

• Supervisory experience with ability to motivate staff and handle deadlines under pressure.
• Ability to interface with all types of personalities with excellent customer relations and people skills.
• Self-motivated with the ability to work independently and as part of a team. Experience in preparing and delivering presentations.
• Knowledge of and support for the mission and philosophy of The Salvation Army and adherence to its Policies and Procedures.
• Proven skills/experience with working in a network environment with a central database management system, MS Office and other computer software/applications used in support of database management systems. Excellent written and verbal communication skills.

Licenses and Certificates

• CFRE Certification or member of Direct Marketing Association is highly desirable. Occasional travel and some evening/weekend hours may be required.
• Minimally 21 years of age and possessing a valid in-state Driver's License

This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The employee may be requested to perform job-related functions and tasks other than those stated in this job description.