Customer Relationship Manager
 PG&E | |
 United States, California, Oakland | |
 Dec 25, 2025 | |
|
Requisition ID# 169551 Job Category: Customer Support / Operations Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: Oakland Department Overview PG&E's ability to lead the nation in delivery of safe, reliable and affordable gas and electric service to 15 million customers, across a 70,000 square mile service territory requires unrelenting operational excellence and seamless coordination across the 23,000 employees that work together to deliver on this promise. PG&E's Business Energy Solutions (BES) organization is responsible for managing PG&E's relationships with its large, medium and small business customers. The organization is charged with delivering PG&E's programs and services, achieving energy savings' goals, and resolving complex gas and electric service issues. BES is the internal advocate for its customers and drives continuous improvement to enhance customer satisfaction through exceptional customer experiences. The organization plays a significant role in the business customer experience with the entire suite of PG&E products, programs and services - driving growth, energy efficiency penetration, and industry leadership. Small businesses are vital to the local communities we serve and are a strategic, highly valued customer segment. 99% of Business Customers at PG&E are small businesses with over 300,000 accounts totaling 2.4 billion in revenue. Small business customers benefit from our purposeful support, advocacy and attention. PG&E strives to engage our small business customers in new and innovative ways to modernize their experience in the new, customer-centric and everchanging environment Position Summary Manages business relationships with assigned Commercial, Industrial, and Agricultural (CIA) customers, state and local government customers, trade professionals, and business groups and associations. Acts as primary point of contact for customers service-related issues and needs. Promotes and sells PG&E products and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues. Informs and advises customers on regulatory and legislative issues and other matters that have a direct impact. This position manages the Small Business Engagement (SBE) customer relationship across a variety of segment types in an assigned geographic area. The SBE advisor team serves our small business customers in a tailored and customer centric fashion, leveraging initiatives with our affinity and internal departments. The small business engagement team will serve our customers across PG&E's territory in multiple faucets such as phone, campaign and regional engagement. This position is hybrid, working from your remote office and Oakland, CA approximately once per week, or more, based on business needs and will be responsible for serving our Peninusula and San Francisco customers. PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.The decisionwill be made on a case-by-casebasis related tothese factors.This job is also eligible to participate inPG&E's discretionary incentive compensation programs. Bay Area: $75,000.00 - 103,400.00 Job Responsibilities
Qualifications Minimum:
Desired:
| |