Coffeehouse Operations Analyst

Position Overview:

The Coffeehouse Operations Support Analyst supports the development and execution of operational design initiatives that enhance efficiency, team member experience, and guest satisfaction across Caribou Coffee locations. This role owns deployments maps, equipment placement, and floor plan reviews, while creating and maintaining back of house and smallware planograms. The Analyst plays a key role in testing and validating operational layouts and equipment strategies to ensure optimal coffeehouse performance.

Core Responsibilities:

Deployment & Floor Planning

• Own and maintain deployment maps for store operations, ensuring alignment with labor models and operational standards.

• Review and validate floor plans for new and remodeled coffeehouses, ensuring layouts support efficiency and guest experience.

• Create and update BOH planograms and smallware floor planograms to optimize workflow and accessibility.

• Key partner for equipment and capacity planning, ensuring in store equipment matches store volume needs.

• Consider store flow and fulfillment type when innovating enhancements to the store experience.

Test Management & Execution

• Design and execute tests for continuous improvement in coffeehouses, including equipment placement, deployment strategies, and floor planning improvements.

• Develop supporting materials for tests, including job aids and instructions for store teams.

• Act as liaison between Support Center partners and field teams during test execution, ensuring clear communication and timely feedback.

• Collect and consolidate feedback from store teams and analyze results in partnership with Operations Analytics to inform recommendations

Cross-Functional Collaboration

• Partner with Design & Construction, Operations, and R&D teams to ensure operational considerations are integrated into store design and equipment decisions.

• Support promotional and operational initiatives by aligning deployment strategies with new product and process requirements. Work with IT Services on Point of Sale layout in store.

• Participate in project planning meetings to provide operational design expertise and ensure alignment with brand standards.

• Partners with store leaders by working regularly in stores to identify areas for process improvement. Works cross functionally to innovate solutions to enhance the in store experience.

Skills and Requirements:

• Strong attention to detail with the ability to interpret and create technical layouts and planograms.

• Proficiency in Microsoft Office Suite; experience with project management and planogram software preferred.

• Excellent organizational and project management skills; ability to manage multiple priorities.

• Strong communication skills for collaborating with cross-functional teams and field leadership.

• Analytical mindset with the ability to evaluate test results and recommend improvements.

Qualifications:

Required:

• 3-5 years of experience in store in the QSR industry

• Familiarity with equipment deployment, planogram creation, and operational testing

Preferred:

• 2 years of experience in operations design, store planning, or related role

• Experience supporting a multi-unit retail or field operations organization

• Prior leadership experience managing direct reports

• Bachelor's degree in Business, Design, or related field

Physical Requirements:

The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation.

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and itsaffiliatesare proud to be Equal Opportunity Employersto all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.