Sr. Manager, PCSD (SMB) Planning & Operations

Lenovo
United States, North Carolina, Morrisville
Jan 06, 2026
General Information Req # WD00093285 Career area: Sales Support Country/Region: United States of America State: North Carolina City: Morrisville Date: Tuesday, January 6, 2026 Working time: Full-time Additional Locations: * United States of America - North Carolina - Morrisville Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Sr. Manager, PCSD (Small & Medium Business) Planning & Operations This role reports to the North America Sales Operations Director and leads a team of Customer (Distribution) Collaboration Managers and Sales Operations Analysts in support of the Commercial PCSD Small & Medium Business (SMB) organization. This is a highvisibility leadership position supporting the North America leadership team. The Sr. Manager will act as a business operator, owning initiatives endtoend-from insight and analysis through execution-while aligning crossfunctional partners and driving adoption of operational improvements that directly impact SMB sales performance. The ideal candidate brings a strong blend of business ownership, sales operations, demand planning, and partnerfacing experience, with the ability to translate data into actionable leadership insights. Key Responsibilities Lead, develop, and mentor a highperforming team of Customer Collaboration Managers and Sales Operations Analysts Own SMB operational performance by analyzing key business metrics, identifying trends, and delivering clear, actionable insights to executive leadership Formally manage Customer Collaboration Managers (CCMs) responsible for maintaining longterm, trusted relationships with distributor partners Oversee and assess inventory planning fundamentals, including weeks of inventory (WOI), run rates, reservations, availabletosell, and related metrics Ensure consistent, timely, and accurate delivery of executivelevel reporting, business reviews, and BMS cadence materials Provide analytical and planning support for the semiannual quotasetting and deployment process Partner crossfunctionally on topics including order load, quota analysis and deployment, pipeline health, sales tracks, and quarterly revenue commitments Influence and advise senior leadership on strategic decisions, business risks, and performance opportunities Lead ongoing and adhoc business improvement initiatives to drive efficiency, scalability, and performance across the SMB organization Basic Qualifications 5+ years of experience building and leading highperforming teams 5+ years of Sales Operations experience, delivering analytics, forecasting, and business insights Bachelor's degree in Business, Finance, Supply Chain, Operations, or a related field required Preferred Qualifications Strong business acumen with demonstrated financial ownership and accountability Experience developing, optimizing, and governing business management systems, processes, and tools Exceptional organizational, analytical, and project management skills with strong attention to detail Proven ability to partner effectively with peers, senior leadership, and crossfunctional stakeholders Ability to manage multiple priorities in a fastpaced, evolving environment Excellent verbal and written communication skills, with the ability to present complex concepts clearly to executive audiences Strong problemsolving capabilities and analytical thinking Selfdirected, proactive leader with the ability to operate autonomously Advanced proficiency in Microsoft Excel and PowerPoint Experience with Dynamics, Qlik, SQL, and/or Power BI preferred We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville