Field Service Technician - Industrial Weighing Products

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k), clothing allowance, company vehicle
United States, Ohio, Columbus
Jan 08, 2026
Our Opening and Your Responsibilities As an Industrial Field Service Technician, you will be the on-site expert customers rely on to keep their floor and bench scales running safely, accurately, and efficiently. You will perform preventative maintenance, calibrations, and basic repairs while representing the company professionally at customer locations across your assigned region. What you will do Perform scheduled preventative maintenance and calibration on industrial weighing equipment (primarily floor and bench scales) at customer sites, following established procedures and safety standards. Troubleshoot basic issues and support installations, projects, and repairs as needed, partnering with more experienced technicians when required. Provide end-user training so operators understand how to use and care for their equipment correctly. Use a company laptop and service software to document work performed, update service records, and maintain data integrity in the service database each day. Communicate closely with the Scheduling Analyst, Service Support Team, sales, and fellow technicians to meet customer uptime and response-time expectations. Maintain your company vehicle and assigned parts inventory in a clean, organized, and compliant manner. Support service revenue by identifying service or product needs and submitting sales leads in line with your experience level. Follow all company, customer, safety, and quality policies to ensure a safe work environment for yourself and others. What You Need to Succeed* A valid driver's license. Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred. Customer facing or field service experience preferred. Commercial experience desired. Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration 1 - 3 years electro /mechanical repair or weighing industry experience. The ability to obtain and maintain a CDL and Weights and Measures license in the service area for continued employment. Failure to obtain or the loss of either license could result in termination of employment. Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook. The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs. The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane. Residence within the service territory. The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period. Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site. Willingness to wear special protective equipment and clothing when required. This position is considered safety sensitive and is subject to drug testing permitted by law. This position will be subject to DOT drug and alcohol testing as well as a DOT physical exam. The physical requirements for the Field Service position include the ability to frequently lift up to 50 pounds and the occasional handling of heavy loads by carrying, pushing, or pulling. The role also necessitates frequent movements such as crouching, stooping, kneeling, and repeated bending to ensure job duties are completed safely and efficiently. Our Offer to You A company car with paid insurance for your work use All tools and equipment needed to perform the job and a clothing allowance Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, perks and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.