Lead Software Engineer, Platform (VOC)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Research & Insights team plays an integral role in helping to transform the future of Salesforce. Weask our customers important questions because their honest feedback is crucial to our company's growth.Our organization analyzes data to drive innovation and decision-making that reflects the reality of how ourcustomers use Salesforce - in, between, across, and around clouds. Our findings inspire customers to buildbetter experiences and develop products that best serve our customers' needs. From the initial spark of anidea to our customer success, we share comprehensive and deep insights that balance both business and

customer needs.

Job Details:

The Salesforce Developer - Customer Feedback position is a phenomenal opportunity to join a growingteam that is responsible for collecting customer feedback at scale through both our IdeaExchange tool aswell as our Voice of the Customer tool. The IdeaExchange tool is used by over 500,000 customers and is a

public facing tool that allows Salesforce to collect direct customer feedback and insights en masse throughcustomer generated "ideas." The Voice of the Customer tool is Salesforce's internal tool used to collectcustomer feedback from our customer facing Salesforce employees. These two tools align to give

Salesforce a great perspective on what our customers would like our product organization to build next tosatisfy their requirements as they relate to our products. This position is primarily focused on the Voice ofthe Customer tool and will place you right at the center of the action and allow you to make a big impact forboth our customers and our product teams by ensuring valuable customer insights are incorporated intoSalesforce's forward looking product roadmaps.

The Salesforce Developer will be responsible for developing high code features to

improve the VOC tool usability for both the Field (Salesforce's customer facing resources) and our ProductManagers, building out integrations and other tooling to support the aggregation of VOC and IdeaExchangedata, and programmatically maintaining our database that indicates which Product Managers are assigned

to each Product Area.

What you will be doing:

• Develop user interfaces and features that improve the Voice of the Customer tool usability for both the Field (Salesforce's customer facing resources) and Product Managers

• Build and maintain integrations and build solutions that aggregate and de-duplicate feature ideas and requests from Voice of the Customer and IdeaExchange

• Build a self-service mapping of Product Managers to Product Areas they own and programmatically implement data quality of this mapping.

• Integrate product ownership mapping to the IdeaExchange & VOC for the purpose of assigning Ideas and VOC to Product Managers

• Develop experiences that leverage predictive and generative AI You already bring:

  • Experience building on top of the Salesforce Platform, with expertise in Apex, Lightning Web Components, JavaScript

  • Experienced in modern web technologies web application development, modern web app development frameworks, and APIs

  • Experience developing and maintaining packaged solutions

• Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multitenancy, multi-tiered infrastructure, etc.

• Develop and implement testing (QA), validation and maintenance plans, and experience with automated test frameworks

• Comfortable moving at a fast pace with changing priorities and experience balancing speed of delivery with maintainability

• You'll proactively identify and remedy communication gaps and issues to reach alignments for complex issues across diverse audiences and influence organizational goals and strategy

What you should have:

• 8+ years of professional experience as a software engineer

• You have experience with functional or imperative programming languages -- e.g., PHP/Hack, Python, Ruby, Go, C, or Java.

  • APEX & LWC knowledge preferred.

• You're excited about diving into ambiguous and unfamiliar areas of the codebase, learning new processes & systems, willing to learn as needed.

• You have strong written and verbal communication skills and can tailor conversations to a diverse audience; equally comfortable communicating with your immediate team, other engineers (both backend and client), as well as non-technical stakeholders.

• Ownership of the whole software development lifecycle, including:

  • Service ownership

  • Familiarity with CI/CD approaches

• Experience supporting and solving software in production

  • Salesforce Certified (Admin, Advanced Admin, Platform App Builder, Platform Developer preferred or equivalent experience)

  • Working knowledge of Salesforce's platform capabilities, hosting infrastructure, security and integration capabilities

  • Able to develop detailed project documentation (e.g. Process Flow Diagrams, Data Models, Solution Designs, Training Materials, etc)

• In office expectations are 10 days a quarter to support customers and/or collaborate with their teams

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.