Primary Duties and Responsibilities
- Creating and revising technical documentation in a web-based knowledge repository using defined standards and templates.
- Evaluating and analyzing multiple content sources and synthesizing into a single document.
- Converting large manuals or documents into smaller content segments for manageability and consumption.
- Organizing content based on audience needs and expectations and making recommendations based on end-users job experience and tasks.
- Designing visuals including graphic illustrations, charts, and tables to supplement and clarify content.
- Working closely with subject matter experts to elicit job knowledge and tacit knowledge and codify into job-based reference materials.
- Editing and reviewing content submissions from subject matter experts and providing feedback.
- Researching requests for new content to determine whether documentation already exists and whether revisions are needed to accommodate additional needs.
- Assisting team on projects related to promotion, adoption, and usage of knowledge management portal.
Qualifications
- Bachelor degree in Communications, Technical Writing, English, or Business Management or equivalent professional experience.
- A minimum of 2 years business experience as a technical writer.
- Excellent oral and written communication skills required.
- Ability to work independently on assignments and manage multiple projects simultaneously and deliver within scope and on time.
Preferred qualifications:
- 1-2 years specific experience documenting customer service reference materials and contact center processes and/or experience with medical documentation.
- 3-5 years as a corporate technical writer for task or process-based job knowledge
Skills You Have (NM Behaviors)
Customer Centricity (NM) - Applies a customer first mindset to design and continuously improve solutions, systems, processes, and services that support enterprise strategy, impact critical business outcomes, and drive organizational success.
Learning Agility & Critical Thinking (NM) - Pursues learning and obtains knowledge continuously in relevant fields, methods, or technologies in current and future practices; continuously utilizes critical thinking to identify opportunities, execute solutions, and measure impact to constantly improve existing practices and processes based on feedback, lessons learned, and market trends.
Analytical Thinking (NM) - Organizes and compares various aspects of a situation to comprehend and identify key or underlying complex issues through the use of quantitative data and analysis; leverages strong business acumen, problem solving, and interpersonal skills to think critically about situations from multiple perspectives and consistently seeks ways to improve processes.
Adaptive Communication (NM) - Formulates strategies to be used to convey complex information about services, products, systems, or processes to targeted audiences; communicates and liaises between technical and non-technical audiences.
User-Centered Design Process (NM) - Designs products, services, and experiences that are tailored to the needs, preferences, and behaviors of the end-user.
Process Improvement (NM) - Assesses the current processes and impact to analyze, design, and manage potential improvement areas for more efficient, effective workflow.
Stakeholder Relationship (NM) - Organizes, influences, monitors, and improves relationships with key stakeholders; systematically identifies stakeholders and analyzes their needs and expectations to support in planning and decision making while implementing various tasks to engage with them.
Compensation Range: Pay Range - Start: $42,070.00
Pay Range - End: $78,130.00
Geographic Specific Pay Structure: Structure 110: $46,270.00 USD - $85,930.00 USD
Structure 115:
$48,370.00 USD - $89,830.00 USD
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
Skills
Process Improvement (NM) - Beginner, User-Centered Design Process (NM) - Beginner, HR Ethics (NM) - Beginner, Training Needs Analysis (NM) - Beginner, Adult Learning (NM) - Beginner, Adaptive Communication (NM) - Beginner, Consulting (NM) - Beginner, Cross Functional Partnering & Planning (NM) - Beginner, Customer Centricity (NM) - Intermediate, Learning Agility & Critical Thinking (NM) - Intermediate, Analytical Thinking (NM) - Beginner, Learning Experience Design (NM) - Beginner, Program Management (NM) - Beginner, Stakeholder Relationship (NM) - Beginner, Technical & Digital Acumen (NM) - Beginner, Coaching & Mentoring (NM) - Beginner, Documentation (NM) - Beginner
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
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Northwestern Mutual
$42,070.00-$78,130.00
Jan 08, 2026