New

IT Help Desk (Remote)

22nd Century Technologies, Inc.
Pay Rate: $20 - $22/hr on w2
remote work
United States, Kentucky, Louisville
Jan 09, 2026
Title: IT Help Desk (Remote) Location with zip code: Louisville-Jefferson, KY 40213 Pay Rate: $20 - $22/hr on w2 basis Shift Timing (Day/ Evening/ Night): Day Shift Hours: 40 hrs./week Duration: 6+ Months Comments: Training period is 3-4 weeks onsite at Louisville KY Office. Remote work begins post training Candidates must be local to Louisville The training period (about 3 weeks) is onsite, post training is remote. The billing rate of XX is what was approved by my upper leadership. And at current there is no expectation that it will go perm. Job Description: Provides Level 1 technical and operational support for inbound events (calls, incidents, chats, and alerts). Responsible for resolving 70% of events on first contact while ensuring excellent customer service to 4000+ Pizza Hut stores. Position Functions: Handle inbound events - 90%. Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system. Conducts appropriate diagnosis/troubleshooting to resolve known conditions. Escalates problem tickets within department guidelines when unable to resolve. Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures. Manage non-phone/chat duties - 10%. Assist with Alerts and Self- Service Incidents. Follow up on unresolved incidents. Autonomy & Supervision: Receives general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks. Work is typically reviewed in detail at frequent intervals for accuracy. Knowledge and skill required: Some College preferred or equivalent experience. Preferred A+, CCNA, or Net + Certifications. Required Experience: Preferred customer service experience (1-2 years). Flexible work schedule. Beginner organization skills. Beginner oral and written communication skills. Beginner problem solving ability. Beginner understanding of computer concepts (PC fundamentals, Operating systems). Ability to type 30 words per minute.