Associate, Program Operations

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a detail-oriented and collaborative professional to join our team as an Associate, Program Operations. This role has primary responsibility for supporting Transportation Analysts in delivering vehicles to Delivery Service Providers (DSP). Responsibilities include ordering temporary tags, following up on repairs, responding to internal and external inquiries, coordinating with vendors, and pulling together reports to provide status as needed. The role plays a critical part in ensuring delivery timelines are met and service level agreements are achieved.

What You'll Do

• Execute transport services as requested with accuracy, including ordering temporary tags, following up on repairs, responding to inquiries, holding meetings with vendors, and preparing status reports.

• Support Transport Analysts with VIN-level escalations and recurring results reviews, requirements forecasting, and performance outcomes on weekly vehicle delivery volumes.

• Maintain and research rejected master data files to identify root causes and ensure accurate data feeds.

• Assist with the coordination of repairs needed at hub locations.

• Maintain records of required vehicle services while vehicles are in storage status, including exercise cycles, DOT inspections, repairs, and T&R inspections.

• Conduct extensive follow-up with external vendors to manage delivery estimated time of arrivals (ETAs).

Basic Qualifications

• Must have High School Diploma.

• A demonstrated history of problem solving in complex operational environments.

• Customer service experience.

• Proficiency in Microsoft Office, including Excel, Word, and Smartsheet.

• Ability to manage time, prioritize multiple tasks, and focus on details.

• Ability to work in the country in which the role is posted without support from the organization.

Preferred Qualifications

• Process management experience

• Six Sigma Yellow Belt is preferred

• Production forecasting experience.

• Strong written and oral communication skills.

• Ability to work independently and collaboratively in a fast-paced environment.

Location- Hopkins, MN

The hiring base salary range for this position is $46,800 - $64,350 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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