Central Intake Manager

Rehab Without Walls Neuro Rehabilitation

Manages activities related to referral processing including obtaining applicable medical documentation, accurate payer verification, and timely and accurate entry into electronic Medical Record. Responsible for following standardized referral processes and ensuring standards and metrics are met associated with timeliness and accuracy of referral entry. Ensures staff are appropriately trained and held accountable for achieving departmental standards and goals. Identifies root cause issues and works with others to improve overall processes.

Establishes annual goals and objectives for the department based on the organization's strategic goals
• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations
• Assists in the achievement of company goals and objectives by encouraging and facilitation cross-departmental initiatives and cooperation
• Manages activities related to referral processing including obtaining applicable medical documentation, accurate payer verification, and timely and accurate entry into electronic Medical Record
• Identifies root cause issues with referral processes and works with others to improve overall processes
• Creates an expectation of excellence, and improves staff performance, development, and moral, through timely, fair, and accurate performance evaluations, daily coaching, and mentoring, and or appropriate corrective action as needed
• Responsible for ensuring that the actions of the team and others support the achievement of our Patient
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• Responsible for oversight of Central Intake team members
• Responsible for holding self and team members accountable to daily/weekly productivity and quality metrics
• Ensures adequate staffing levels to staffing model within the assigned region(s)
• Ensures emails are responded to in a timely manner
• Ensures faxes are routed timely and accurately
• Ensures achievement of compliance standards
• Responsible for training new hires according to standards and providing ongoing training as changes occur
• Responsible for contributing to the development and/or maintenance of Standard Operating Procedures that support the work of the team
• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback

• High school graduate or equivalent/GED. Associates Degree preferred.
• Minimum of two (2) years of health care administrative experience, financial or insurance customer service, claims, billing, call center or management regardless of industry
• Management experience within insurance company, health care organization
• Ability to lead, develop and manage Intake team
• Sound knowledge of the framework, organization, and function of home care, including eligibility requirements
• Proficient in the use of Microsoft Office (Word, Excel, Outlook, Internet Explorer) with the ability to learn industry specific software applications
• Solid organizational skills, thoroughness, and a keen attention to detail with the ability to multi-task while prioritizing effectively
• Ability to work independently and in a team environment
• Excellent, oral, written, and interpersonal communication skills
• Professional appearance and demeanor