Patient Coordinator

Exciting news! We are opening an outpatient imaging center in West Des Moines in early April! Come be part of our team as we continue to grow and care for those in our community. Anticipated start date March 2026.

RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Coordinator to join our team. As a Patient Coordinator, you will provide services to patients and referring professionals by greeting customers, registering patients and scheduling/authorizing appointments. This is a full-time position working Monday-Friday from 8:00am-4:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(60%) Scheduling & Insurance
1. Schedule patient examinations according to existing company policy
2. Arranges transportation for patients when appropriate
3. Communicates to team any scheduling changes in order to ensure highest patient satisfaction
4. Pre-certifies/Authorizes all exams with patient's insurance company as required
5. Verifies medical necessity on all exams as required
6. Handles release of information requests for patients, referring offices, other medical facilities,
attorneys & insurance companies following company guidelines
7. Facilitates follow up contact with patients for scheduling future appointments etc. as appropriate

(35%) Registration
1. Greets and checks-in patients scheduled for Imaging services; registers demographic information
and process payment plans and copays with patients
2. Answers phones and handles calls in a professional and timely manner
3. Maintains positive interactions at all times with patients, referring offices and staff
4. Supports team in order to ensure highest patient satisfaction
5. Acts as liaison between team and the patients waiting for exams
6. Maintains front office lobby area by straightening magazines, organizing coffee supplies, and
assisting with general office clean up
7. Maintains the supply of patient information sheets

(5%) Other tasks and projects as assigned

Required:

1. High School Diploma, or equivalent
2. One (1) year experience in a registration or scheduling role, or two (2) years' relevant and applicable customer service experience in an office environment
3. Working knowledge of Microsoft Office Suite products; Outlook, Teams, Word, Excel, PowerPoint etc.
4. Proficient with using computer systems and typing

Preferred:
1. Previous clinical (healthcare) business office experience
2. Medical terminology experience